Treasury Management Operations Specialist

Ixonia Bank•Town of Ixonia, WI

About The Position

This position provides coordination and support for a variety of treasury management client service processes, working closely within the treasury management team and our business clients. Ensures efficient execution along with a focus on excellent client service.

Requirements

Must possess a pleasant and professional phone demeanor
Strong internal and external customer service skills via phone and email.
Working knowledge of Ixonia Bank products and services
Critical thinker with ability to review and recommend solutions to complex problems, position requires solid judgment and frequent decision making.
Must be detail oriented and accurate; possess excellent organization skills; have the ability to prioritize projects and balance multiple tasks.
High level of responsiveness to internal and external customers
Strong presentation skills and ability to present information in a confident and professional manner.
Ability to take initiative, and work as a self-starter, effectively with minimal supervision.
Able to collaborate as part of an overall team, supporting others throughout the bank to achieve goals and objectives.
Excellent verbal and written communication skills.
High school or GED required
Minimum of 2-3 years of proven relevant experience, previous banking experience
Proficiency in Microsoft Excel and Word.
Thorough knowledge and understanding of banking laws and regulations, including a strong understanding of compliance, security and BSA regulations as it relates to electronic banking.

Nice To Haves

Associate or Bachelors degree or equivalent experience preferred.
Previous business banking and/or treasury management support experience preferred
Experience related to virtual or digital service, sales support, and cash handling preferred.
Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank’s business clients at product level preferred.

Responsibilities

Responsible for a full range of duties including client setups, ongoing client support, and client file maintenance.
Maintains a high degree of knowledge in all bank programs, ensuring quality service and accuracy is delivered to all clients.
Ensures excellent service and timely follow-up while interfacing with clients via phone, virtually, and in person.
Supports daily maintenance requests such as enabling digital online banking users, stop payments, and performing research.
Assists in the preparation of RDC/ACH Maintenance
Maintains and promotes the usage of digital banking products and services.
Provides ongoing client education and navigational support following adoption of digital banking platforms.
Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.
Works collaboratively within the treasury management team on the administration of CDARS/ICS products, providing support and maintenance.
Works collaboratively with the treasury management team performing daily department tasks such as account and system maintenance, maintaining and developing procedures, and project-related assignments.
Maintains awareness of legal requirements and best practices, adhering to established bank policies and procedures to mitigate risk.
Other activities as needed to drive toward our vision and fulfill our mission as a treasury management team and organization.