Operations Transformation Senior Associate (Healthcare)

Grant Thornton•Los Angeles, CA

16h•Hybrid

About The Position

As an Operations & Performance Senior Associate, you'll assist clients with developing and implementing operations modernization and improvement initiatives for the Operations & Performance Practice. Your day-to-day may include aiding cross-functional teams in the delivery of major transformation initiatives within operational efficiency programs, digital operations management solutions, and product and operations modernization programs. You will incorporate business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change. You will maintain a good working relationship with clients, work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor. You will communicate externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence. You will manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams. You will manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews. You will employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance. You will create, interpret, and transform data and analytics into actionable performance insights. You will meet or exceed targeted utilization. Other duties as assigned. You will support clinical performance improvement engagements at hospitals and health systems, including throughput optimization, length-of-stay reduction, care pathway standardization, and clinical labor productivity benchmarking. You will contribute to operating margin improvement initiatives by analyzing cost structures across clinical and non-clinical departments, identifying efficiency opportunities, and supporting implementation of targeted interventions. You will assist in workforce transformation projects by conducting staffing analysis, workforce mix assessments, and supporting the development of scheduling and productivity improvement recommendations for healthcare clients. You will support strategic planning workstreams for healthcare clients, including market analysis, service line assessments, and performance benchmarking against industry standards. You will contribute to value creation initiatives for healthcare organizations and private equity-sponsored healthcare platforms by assisting in operational due diligence, baseline assessments, and tracking of improvement milestones.

Requirements

Bachelor's degree in Business, Operations Management, Data & Analytics, Engineering, Biotechnology, or related field required
Minimum 2 years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level required
Client project delivery experience within an industry sector such as Financial Services, Healthcare, Life Sciences or Asset Management
Business Performance Analysis
Target Operating Model Design and Transformation
Operational Efficiency & Control
Process Improvement /Design and Automation
Have excellent verbal and written communication skills
Can travel as needed. Expected travel is up to 20-25% but occasionally up to 80%

Nice To Haves

Experience or coursework in healthcare operations, clinical workflow analysis, or health system performance improvement preferred
Familiarity with healthcare data sources and benchmarking tools (e.g., MGMA, Vizient, CMS data sets) a plus
Understanding of healthcare regulatory environment, including CMS reimbursement models, value-based care frameworks, and clinical quality metrics

Responsibilities

Aid cross-functional teams in the delivery of major transformation initiatives within the realms of operational efficiency programs, digital operations management solutions, product and operations modernization programs incorporating business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change
Maintain a good working relationship with clients and work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor
Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence
Manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams
Manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews
Employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance
Create, interpret, and transform data and analytics into actionable performance insights
Meet or exceed targeted utilization
Support clinical performance improvement engagements at hospitals and health systems, including throughput optimization, length-of-stay reduction, care pathway standardization, and clinical labor productivity benchmarking
Contribute to operating margin improvement initiatives by analyzing cost structures across clinical and non-clinical departments, identifying efficiency opportunities, and supporting implementation of targeted interventions
Assist in workforce transformation projects by conducting staffing analysis, workforce mix assessments, and supporting the development of scheduling and productivity improvement recommendations for healthcare clients
Support strategic planning workstreams for healthcare clients, including market analysis, service line assessments, and performance benchmarking against industry standards (e.g., MGMA, Vizient, Premier benchmarks)
Contribute to value creation initiatives for healthcare organizations and private equity-sponsored healthcare platforms by assisting in operational due diligence, baseline assessments, and tracking of improvement milestones