Operations Transformation Senior Associate (Healthcare)

Grant Thornton - Philippines•Los Angeles, CA

12h•Hybrid

About The Position

As an Operations & Performance Senior Associate, you will assist clients with developing and implementing operations modernization and improvement initiatives for the Operations & Performance Practice. From day one, you will be empowered by the greater Growth Advisory team to help clients achieve their vision and help you achieve more, confidently.

Requirements

Bachelor's degree in Business, Operations Management, Data & Analytics, Engineering, Biotechnology, or related field required.
Minimum 2 years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level required.
Client project delivery experience within an industry sector such as Financial Services, Healthcare, Life Sciences or Asset Management.
Business Performance Analysis.
Target Operating Model Design and Transformation.
Operational Efficiency & Control.
Process Improvement /Design and Automation.
Have excellent verbal and written communication skills.
Can travel as needed. Expected travel is up to 20-25% but occasionally up to 80%.

Nice To Haves

Experience or coursework in healthcare operations, clinical workflow analysis, or health system performance improvement preferred.
Familiarity with healthcare data sources and benchmarking tools (e.g., MGMA, Vizient, CMS data sets) a plus.
Understanding of healthcare regulatory environment, including CMS reimbursement models, value-based care frameworks, and clinical quality metrics.

Responsibilities

Aid cross-functional teams in the delivery of major transformation initiatives within the realms of operational efficiency programs, digital operations management solutions, product and operations modernization programs incorporating business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change.
Maintain a good working relationship with clients and work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor.
Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence.
Manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams.
Manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews.
Employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance.
Create, interpret, and transform data and analytics into actionable performance insights.
Meet or exceed targeted utilization.
Support clinical performance improvement engagements at hospitals and health systems, including throughput optimization, length-of-stay reduction, care pathway standardization, and clinical labor productivity benchmarking.
Contribute to operating margin improvement initiatives by analyzing cost structures across clinical and non-clinical departments, identifying efficiency opportunities, and supporting implementation of targeted interventions.
Assist in workforce transformation projects by conducting staffing analysis, workforce mix assessments, and supporting the development of scheduling and productivity improvement recommendations for healthcare clients.
Support strategic planning workstreams for healthcare clients, including market analysis, service line assessments, and performance benchmarking against industry standards (e.g., MGMA, Vizient, Premier benchmarks).
Contribute to value creation initiatives for healthcare organizations and private equity-sponsored healthcare platforms by assisting in operational due diligence, baseline assessments, and tracking of improvement milestones.
Other duties as assigned.