Operations Transformation Manager (Healthcare)

Grant Thornton•Los Angeles, CA

14h•Hybrid

About The Position

As an Operations Transformation Manager, you'll assist clients with developing and implementing operations modernization and improvement initiatives for the Operations Practice. From day one, you'll be empowered by the greater Transformation team to help clients achieve their vision and help you achieve more, confidently.

Requirements

Bachelor's degree in Business, Operations Management, Data & Analytics, Engineering, Biotechnology, or related field required.
Minimum 5 years of related work experience in a similar consulting practice or function servicing cross-industry clients at a national level required.
Professional certification in a relevant field required: Lean Six Sigma, Master Black Belt, Black Belt, Green Belt, Certified Supply Chain Professional, Certified Turnaround Professional, etc.
Client project delivery experience within an industry sector such as Services, Healthcare (Provider/Health System), Health Insurance, Life Sciences, or Asset Management.
Business Performance Analysis.
Target Operating Model Design and Transformation.
Operational Efficiency & Control.
Process Improvement /Design and Automation.
Enterprise Cost Reduction.
Sourcing & Procurement.
Complex Supply Chain Optimization.
Turnarounds of Distressed Companies.
Demonstrated project delivery experience within healthcare, including hospitals, health systems, physician enterprises, post-acute care, or healthcare private equity-backed platforms.
Working knowledge of healthcare financial and operational performance metrics (e.g., cost per adjusted discharge, operating margin, labor as a % of net revenue, DNFB, A/R days).
Familiarity with clinical operations improvement methodologies and healthcare-specific frameworks (e.g., Lean in healthcare, CMS Conditions of Participation, value-based care performance).
Have excellent verbal and written communication skills.
Can travel as needed. Expected travel is up to 20-25% but occasionally up to 80%.

Responsibilities

Aid cross-functional teams in the delivery of major transformation initiatives within the realms of operational efficiency programs, digital operations management solutions, product and operations modernization programs incorporating business opportunity assessment, solution strategy, design, program management, implementation of enabling technologies, and organizational change.
Perform engagement management responsibilities that could also include performance reviews, task delegation, project financials, deliverable quality review, and client management across industries.
Assist with the development of solution content, whitepapers, proposals, deliverables and/or other thought leadership material.
Maintain a good working relationship with clients and work effectively with client management and staff at all levels to manage expectations, ensure satisfaction, and become a trusted business advisor.
Manage project economics effectively, delivering client work within budget, while overseeing accounting, billing and client receivables to defined profit margin requirements.
Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives while portraying knowledge and confidence.
Manage and minimize engagement delivery risk by proactively identifying issues and recommended courses of remediation to engagement teams.
Manage, develop, train, coach and mentor staff on projects and assess performance for engagement and year-end reviews.
Employ change and transformation methods, data, analytics, operations design and fintech to improve operations performance.
Create, interpret, and transform data and analytics into actionable performance insights.
Lead clinical performance improvement workstreams for health system clients, including surgical services optimization, emergency department throughput, inpatient capacity management, and physician practice performance improvement.
Design and execute operating margin improvement programs across hospital and health system clients, including departmental cost benchmarking, labor productivity redesign, supply chain cost reduction, and revenue cycle optimization.
Manage workforce transformation engagements, including the development of target staffing models, workforce redesign recommendations, and change management plans to support sustainable labor cost improvement for healthcare organizations.
Support and facilitate strategic planning processes for healthcare clients, including facilitation of board and executive leadership planning sessions, development of strategic financial models, and alignment of operational priorities to organizational goals.
Drive value creation for healthcare private equity portfolio companies and health system clients, including pre- and post-acquisition operational assessments, synergy identification, and execution of 100-day and long-term value creation plans.
Meet or exceed targeted utilization.
Other duties as assigned.