Operations Training and Development Specialist

Nextech•Farmers Branch, TX

11d

About The Position

The Operations Training and Development Specialist supports the development and growth of Nextech’s workforce by coordinating and overseeing training programs for the service operations team. Training areas include Area Service Manager (ASM), Dispatcher, Regional Service Manager (RSM), integrations, and performance improvement. The role involves training logistics, content development, assessments, and continuous improvement, applying adult learning principles and coordinating with internal teams and external trainers. The Specialist develops and delivers learning programs through classroom, virtual, and on-the-job methods; manages service operations content in the Learning Management System; evaluates training needs and outcomes; and keeps training aligned with current processes, company objectives, and best practices. The position requires travel 25%–50% of the time for on-site training sessions and evaluations. It is primarily performed in an office environment and includes computer-based work.

Requirements

Proven experience developing and managing training programs in a corporate or service operations environment.
Strong understanding of adult learning principles and training methodologies.
Experience coordinating and facilitating in-person and virtual training sessions.
Excellent communication, interpersonal, and organizational skills, including strong written and oral communication.
Ability to work independently, take initiative, and collaborate effectively with cross-functional teams.
Familiarity with Learning Management Systems and content creation tools.
Strong project management skills and ability to manage multiple training programs and projects simultaneously.
Proficiency in Microsoft Office, including advanced Excel skills such as PivotTables, VLOOKUP, macros, IF statements, and formulas.
Ability to thrive in a dynamic, fast-paced environment and prioritize duties with minimal supervision.
Exceptional attention to detail and organizational skills.
Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
Minimum of 3–5 years of experience in training, instructional design, or operations training management.
Ability to communicate effectively in spoken and written English, including conveying and understanding job-related information and preparing and interpreting job-related documents.
Ability to travel 25%–50% of the time.
May be required to use a personal smartphone with a camera capable of reading a QR code for two-factor authentication.

Nice To Haves

Previous experience in the HVAC industry or another service business.
Experience developing training content and managing logistics for large-scale training programs.

Responsibilities

Organize, oversee, and attend annual regional ASM training sessions.
Develop, coordinate, and oversee new-hire ASM training for internal promotions and external hires.
Develop and coordinate plans for pre- and post-Go Live integration training, obtain approval, and organize delivery.
Schedule and oversee integration training sessions and coordinate with subject matter experts and external trainers.
Manage training logistics, including venue selection, equipment setup, and participant invitations.
Conduct training assessments, gather feedback, and recommend improvements to the VP of Operations.
Develop, coordinate, and oversee new-hire Dispatcher training for internal and external hires.
Coordinate Dispatcher performance improvement training with Operations Managers and Regional Vice Presidents, assign courses, and monitor completion.
Develop, coordinate, and oversee new-hire RSM training for internal promotions and external hires.
Coordinate RSM performance improvement training with Operations Managers and Regional Vice Presidents, assign courses, and monitor completion.
Work with the Corporate Training Department to manage Service Operations content in the Learning Management System.
Ensure new training content is developed and existing content is regularly updated for relevancy.
Stay current on Service Operations processes and align training with company objectives and best practices.
Build professional relationships with managers, coworkers, customers, and the public to support training effectiveness.
Organize and deliver classroom, virtual, and on-the-job training sessions.
Stay informed about industry trends, adult learning methodologies, and online education developments.
Develop customized learning programs, training aids, and job-specific training tools.
Analyze training needs through surveys, discussions, and performance feedback to identify skill gaps.
Complete assigned work safely, accurately, thoroughly, and in accordance with company policies and procedures.
Communicate job-related information clearly and accurately, complete required documentation, and follow work instructions and safety procedures.
Travel 25%–50% of the time for on-site training sessions and evaluations.
Perform other related duties as assigned.