Operations Technician- Operations Technician Prin
About The Position
Independently performs advanced to expert-level installation, maintenance, and repair of telecommunications and IT equipment and software, following accepted practices and procedures. The role includes troubleshooting and system testing, taking corrective action, and producing required documentation. The technician develops expert knowledge of telecommunications and IT systems, equipment, and business processes, and provides cross-training when required or needed. The position may manage small or intermediate field projects, respond to business-unit and customer requirements, assist with resource adjustments, and maintain work and asset records in database and record-keeping systems. The posting covers Operations Technician, Operations Technician Sr, and Operations Technician Prin grades; pay, title, and grade depend on the selected candidate’s qualifications.
Requirements
- Operations Technician, Grade 4: Associate’s degree in computer science, electrical/electronics engineering or technology, or a related field; or a technical degree/certificate; or a high school diploma/GED with 4 years of relevant work experience.
- Operations Technician, Grade 4: 2 years of technical or relevant work experience, in addition to any experience required above.
- Operations Technician Sr, Grade 5: Bachelor’s degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
- Operations Technician Sr, Grade 5: 4 years of technical or relevant work experience, in addition to any experience required above.
- Operations Technician Prin, Grade 6: Bachelor’s degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
- Operations Technician Prin, Grade 6: 7 years of technical or relevant work experience, in addition to any experience required above.
- Exhibit a positive, collaborative attitude when working in a team environment.
- Be accountable for one’s own work and advancement.
Responsibilities
- Install, maintain, and repair telecommunications and IT equipment and software at an advanced to expert level.
- Troubleshoot systems, perform system testing, take corrective actions, and produce required documentation.
- Develop expertise in telecommunications and IT systems, related equipment, and business processes.
- Provide cross-training to others when required or needed.
- Analyze possible solutions using standard procedures.
- Learn and advance competency across multiple telecommunications and IT technologies.
- Manage small or intermediate-level field projects and understand business-unit and customer requirements.
- Assist in adjusting resource demands as required.
- Enter information into database and record-keeping systems for work and asset tracking.
- Perform work with an emphasis on safety for yourself and others.
- Adapt to changing work schedules and priorities.
Benefits
- A comprehensive benefits package intended to support and enhance employees’ overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
