Operations Technician- Operations Technician Prin
About The Position
The Operations Technician independently performs advanced to expert-level installation, maintenance, and repair of telecommunications and IT equipment and software using accepted practices and procedures. The role includes troubleshooting and system testing, taking corrective action, documenting work, and developing expertise across multiple telecommunications and IT technologies and related business processes. The position may manage small or intermediate field projects, support resource adjustments, and maintain work and asset records in database and record-keeping systems. The posting covers Operations Technician, Operations Technician Sr, and Operations Technician Prin grades; pay, title, and grade depend on the selected candidate’s qualifications. The role is on-site.
Requirements
- Operations Technician, Grade 4: Associate's degree in computer science, electrical/electronics engineering or technology, or a related field; a technical degree or certificate; or a high school diploma/GED with 4 years of relevant work experience.
- Operations Technician, Grade 4: 2 years of technical or relevant work experience, in addition to any experience required for the education pathway.
- Operations Technician Sr, Grade 5: Bachelor's degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
- Operations Technician Sr, Grade 5: 4 years of technical or relevant work experience, in addition to any experience required above.
- Operations Technician Prin, Grade 6: Bachelor's degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
- Operations Technician Prin, Grade 6: 7 years of technical or relevant work experience, in addition to any experience required above.
- Exhibit a positive, collaborative attitude when working in a team environment.
- Be accountable for one's own work and advancement.
- Perform activities with an emphasis on safety for oneself and others.
- Adapt to changing work schedules and priorities.
Responsibilities
- Perform troubleshooting and system testing, take corrective actions, and produce required documentation.
- Develop expert knowledge of telecommunications and IT systems, related equipment, and business processes.
- Provide cross-training to others when required or needed.
- Analyze possible solutions using standard procedures.
- Install, maintain, and repair telecommunications and IT equipment and software at an advanced to expert level.
- Focus on learning and advancing competency in multiple telecommunications and IT technologies.
- Manage small or intermediate-level field projects.
- Understand business unit and customer requirements.
- Assist in adjusting resource demands as required.
- Make required entries in databases and record-keeping systems for work and asset tracking.
Benefits
- A comprehensive benefits package intended to support and enhance employee well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
