Operations Technician (Mortgage Warehouse Servicing)

Associated Bank • Green Bay, WI

12d • Onsite

About The Position

Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process or functions. Takes accountability for entire process from receipt of work to resolution and closure along with researching any issues that may arise. Tasks require coordination of information among various operational areas and customers. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed.

Requirements

• High School
• 2-4 years Office Required

Nice To Haves

• Associate's Degree
• 3-5 years Office / Operations Preferred

Responsibilities

• Receiving and reviewing incoming work and contacting appropriate resources as needed.
• Entering transactions into PC, verifying accuracy; and balancing general ledger accounts.
• Resolving complex customer issues using multiple resources and records.
• Perform fast, effective, accurate, and courteous service to customers and banks.
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents.
• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.
• Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED