Operations Technician Senior - Commercial Lines

Sentry Insurance•Stevens Point, WI

1d•Hybrid

About The Position

This position will be located in our Sentry Strongs office in Stevens Point, WI. The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. This team member assists on behalf of underwriting, claims, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.

Requirements

Knowledge of Sentry systems, processes and procedures

Nice To Haves

Skills in multitasking, time management and attention to detail

Responsibilities

Provide operations support, including processing of new business submissions and policy updates
Perform moderately complex operations support duties and handle production problem listings
Utilize various systems and sites to manage and process requests related to the Regional businesses
Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
Use your skills in multitasking, time management and attention to detail
Requires knowledge of Sentry systems, processes and procedures
May provide testing of new or revised procedures as it relates to the business systems.
May assist with procedure writing
Refers questions outside of responsibility/authority
Performs other job-related duties as assigned from time to time

Benefits

Scheduled Hybrid work model
In-office workspace and materials for home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program