Operations Technician Senior
About The Position
Under indirect supervision, the Operations Technician Senior performs advanced installation, maintenance, and repair of telecommunications and IT-related equipment using accepted practices and procedures. The role supports system testing, troubleshooting, issue resolution, and required documentation, while developing advanced knowledge of telecommunications and IT technologies and business processes. It also involves creating procedures to address standard and advanced problems, cross-training on systems, understanding business-unit and customer requirements, and using database and record-keeping systems for work and asset tracking. The role requires a positive, collaborative approach, accountability for work and professional advancement, a strong emphasis on safety, and adaptability to changing schedules and priorities. A bachelor's degree in computer science, engineering, or a related technical field is required, though an equivalent combination of education and related experience may be considered. Four years of technical or relevant work experience is required.
Requirements
- Bachelor's degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
- Four years of technical or relevant work experience.
- Positive, collaborative attitude in a team environment.
- Accountability for one's own work and advancement.
- Ability to adapt to changing work schedules and priorities.
- Emphasis on safety for oneself and others.
Responsibilities
- Perform advanced installation, system testing, troubleshooting, and issue resolution for telecommunications and IT-related equipment.
- Produce required documentation.
- Develop advanced knowledge and understanding of telecommunications and IT technologies and business processes.
- Create procedures to solve standard and advanced problems.
- Participate in cross-training on telecommunications and IT systems.
- Develop an understanding of business-unit and customer requirements.
- Use database and record-keeping systems for work and asset tracking.
- Perform work with an emphasis on safety for oneself and others.
- Adapt to changing work schedules and priorities.
Benefits
- AEP offers a comprehensive benefits package intended to support and enhance employees' overall well-being; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
