Operations Technician Senior

American Electric Power•Columbus, OH

About The Position

Under indirect supervision, the Operations Technician Senior performs advanced installation, maintenance, and repair of telecommunications and IT-related equipment using accepted practices and procedures. The role includes system testing, troubleshooting, resolving issues, documenting work, and creating procedures to address standard and advanced problems. The technician develops advanced knowledge of telecommunications and IT technologies and business processes, participates in cross-training, and gains an understanding of business-unit and customer requirements. Work and assets are tracked using database and record-keeping systems. All work is performed with an emphasis on safety, collaboration, accountability, and adapting to changing schedules and priorities.

Requirements

Bachelor's degree in computer science, engineering, or a related technical field; an equivalent combination of education and related experience may be considered.
At least 4 years of technical or relevant work experience.
Positive, collaborative attitude in a team environment.
Accountability for one's own work and advancement.
Ability to adapt to changing work schedules and priorities.

Responsibilities

Perform advanced installation, system testing, troubleshooting, and issue resolution.
Produce required documentation.
Develop advanced knowledge and understanding of telecommunications and IT technologies and business processes.
Create procedures to solve standard and advanced problems.
Participate in cross-training on telecommunications and IT systems.
Acquire an understanding of business-unit and customer requirements.
Use database and record-keeping systems for work and asset tracking.
Perform activities with an emphasis on safety for oneself and others.