Operations Technician II

Lumen Technologies•Tulsa, OK

2d•$49,674 - $66,300•Onsite

About The Position

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Technicians will work in a 24/7 operating center, dedicated to Service Delivery and Management for Lumen Vyvx clients. This role is on the evening shift until midnight, including weekends and holidays. Flexibility is essential, as the position requires cover of various 24x7 shifts, holidays, weekends, and overtime on extremely short notice.

Requirements

Associate degree or equivalent education and relevant experience
Minimum 5+ yrs related experience in specific area or equivalent
May require technical certification.

Responsibilities

Intermediate to Advance understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco.
Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
Demonstrates initiative to deliver against assigned objectives with minimal supervision.
Receive and place customer calls in a call center capacity.
Open, document, manage, and close electronic tickets to department standards.
Collaborate and work as team with co-workers, other department personal, vendors, and customers.
Multi-tasks and interfaces between multiple systems and databases.
Deliver world class professional service, placing client needs as priority.
Ability to self-start and work independently with minimal supervision.
Strong problem-solving skills and proactive approach to tasks.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Eagerness to proactively seek out new knowledge and skills.
Excellent communication and teamwork abilities.
Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology.
Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken.
Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database.
Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.