Operations Technical Trainer

Socket Telecom•Columbia, MO

8d•Onsite

About The Position

Socket Fiber is seeking a knowledgeable and engaging Technical Trainer to join our talented workforce. This role develops and delivers training that helps employees understand, install, maintain, and support fiber optic technologies. You will translate complex fiber equipment, systems, and processes into clear, hands-on learning experiences for new hires and existing employees. This role will also take part in quality assurance to ensure that all installations are completed to the highest standard.

Requirements

Two to five years of experience in telecommunications, network engineering, or a dedicated technical training role
Working knowledge of fiber optic technology, installation practices, equipment, and field operations
Ability to develop and deliver instructor-led, virtual, and hands-on technical training
Strong public speaking, active listening, coaching, and facilitation skills
Ability to explain complex technical concepts clearly to different audiences
Experience using an LMS to manage training records and learner progress

Nice To Haves

Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or a related field
Experience developing digital learning content, practical assessments, and technical job aids
Hands-on experience with fiber optic installation, fiber equipment, or field operations
Experience evaluating training effectiveness and improving content based on results and learner feedback
Ability to partner effectively with technical subject matter experts and operational leaders
Knowledge of fiber safety standards and evolving fiber industry technologies

Responsibilities

Lead instructor-led workshops, virtual classes, and hands-on lab sessions for new hires and existing employees
Create training manuals, digital learning modules, job aids, guides, and practical assessments
Use a Learning Management System (LMS) to track learner progress, assessment results, completion records, and feedback
Update courses and resources to reflect telecom advancements, software updates, equipment changes, and applicable safety standards
Answer technical questions and provide individual coaching or performance remediation when needed
Gather learner feedback and review assessment results to improve training content and delivery
Collaborate with technical leaders and subject matter experts to validate training accuracy and align instruction with operational needs
Conduct on-site inspections to ensure installations are completed according to Socket Fiber’s standards
Maintain regular, reliable attendance