System Operations Technical Trainer or Senior System Operations Technical Trainer - Carolinas

Duke Energy Corporation•Charlotte, NC

8d•Onsite

About The Position

This position is responsible for providing knowledge and competency-based training to operating personnel expected to perform system operations control center functions required by Duke Energy. The role involves developing new and experienced system operators using identified training methodologies and industry guidelines. Responsibilities include analyzing, designing, and developing training materials to prepare system operators for reliable bulk electric system operation, and evaluating learning through assessment tools and simulation technology. Successful candidates will be mentored by experienced trainers and provided with train-the-trainer opportunities, with an expectation to quickly develop the necessary competencies. Performance will be evaluated, and individuals may be removed from the position if their performance does not align with the System Operations Technical Trainer role after approximately one year of training development or at any time deemed appropriate by leadership.

Requirements

Technical degree
In addition to required degree, two (2) year related work experience (for System Ops Tech Trainer)
In lieu of Technical degree(s), High School/GED AND 4 year(s) related work experience (for System Ops Tech Trainer)
Technical degree (for Senior System Ops Tech Trainer)
In addition to required degree, four (4) year related work experience (for Senior System Ops Tech Trainer)
In lieu of Technical degree(s) AND 4 year(s) related work experience listed above, High School/GED AND 6 year(s) related work experience (for Senior System Ops Tech Trainer)
NERC Certified Operator (for Senior System Ops Tech Trainer)
Must possess all of the basic/required qualifications.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

In addition to desired degree, 2 years related work experience where commitment to training was demonstrated in a support role.
Excellent People skills. Demonstrated credibility from working effectively with operators and leadership with diverse personalities from various socio-economic, cultural and ethnic backgrounds
Excellent Communication Skills. Demonstrated consistency in communicating throughout the planning, coordination up to and including the implementation training plan for any upcoming training cycle, to all involved in the execution of the plan, in a timely manner
Accountable to Training manager and to team. Dependable. Consistently demonstrates attitude of a team player. Actively participates in staff calls and meetings. Able to lead training meetings in the absence of the Training Manager
Good written and verbal communications skills
Demonstrated excellence in job performance at previous level
External to the organization, persons performing this role have positioned themselves as a leader in training by effectively presenting and/or by facilitating sessions for operator conferences and workshops, through ongoing self-directed personal development and through their knowledge and skills associated with the operation of the Dispatch Training Simulator
Demonstrated competencies in Presentation Skills, Conflict Management, Microsoft Office products such as PowerPoint, Word & Excel
Demonstrated knowledge of Duke Energy's culture of compliance
Experienced in Course Development

Responsibilities

Responsible for overseeing the training and development of new Bulk Electric System Operators through the effective use of the ADDIE Systematic Approach to Training and in accordance with the NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
Responsible for overseeing the performance development of NERC Certified Bulk Electric System Operators through the effective use of the ADDIE Systematic Approach to Training and in accordance with the NERC PER Training Standards, NERC System Operator Certification Program, NERC Continuing Education Program and any other regional and company-specific requirements. This includes but is not limited to writing NERC CE Approved Individual Learning Activity applications, and for executing the training in compliance with applicable FERC Orders including the FERC Standards of Conduct.
Responsible for collaborating with the Director and trainers within the SysOps training organization to remain abreast of current and emerging training practices, trends and methods; for discovering innovative approaches to training system operators on the relevant NERC Reliability Standard requirements. They will be expected to provide an optimal learning experience to the operators ensuring that the operator is given the necessary tools and content, to perform real time actions in normal, abnormal and emergency conditions on the Bulk Electric System.
Responsible for communicating any emerging training tools and methods that are observed as program enhancements, to the Training Director for consideration.
Responsible for interfacing with file and data management tools to accurately document a System Operator's initial training & and for documenting and tracking NERC Certified System Operators continuing education training hours in accordance with the guidelines set forth by the NERC System Operator Continuing Education Program.
Responsible for developing training for operationally-specific simulation scenarios; operating the training simulator and for developing content or working with an e-learning SME, to develop content for the web-based environment.
Responsible for handling the unexpected training challenges (e.g. technology malfunctions) in the system operator’s training environment without compromising the quality of the learning experience and for keeping the Training Director informed of such activities without which the proper counsel or support from the manager, could have a negative impact on the operator's learning experience.
Effective in engaging the ECC GMs and Managers in the planning of training activities and for keeping them informed of relevant training matters that affect their group's training.
Responsible for providing across all of the PGO Organization, positive and professional interactions and for demonstrating an “actively caring” attitude that represents the diverse and inclusive workplace Duke Energy endorses.