Operations Technical Specialist (12 Hr Day Shift 7a-7p)

PAI Holdings LLC•Greenville, SC

11d•Onsite

About The Position

The Packaging Line Technical Specialist will provide technical guidance, coaching, and training to Setup Tech Operators and Packaging Operators. This role serves as the technical expert on the packaging floor, supporting equipment setup, startup, troubleshooting, operational optimization, and changeover execution. The specialist will also contribute directly to production operations as needed. While not having direct reports, this role works closely with the Learning & Development group, Shift Supervisors, Operators, and set-up techs to identify and address skills development opportunities within the packaging team.

Requirements

Strong mechanical aptitude and troubleshooting capability.
Ability to identify and resolve equipment and process-related issues in a manufacturing environment.
Comfortable working directly on the production floor in a hands-on operational role.
Strong communication and teamwork skills.
Ability to influence and support peers and operators without direct authority.
Positive attitude with willingness to learn, adapt, and support business needs.
Ability to balance technical responsibilities with operational execution.
Strong attention to detail and commitment to quality and compliance.
High school diploma or GED required.

Nice To Haves

Technical training, trade school education, military technical experience, or manufacturing experience preferred.
Minimum of 2 years of manufacturing, packaging, operations, maintenance, or technical equipment experience preferred.
Equivalent combinations of education, technical aptitude, and hands-on manufacturing experience will be considered.
Experience operating, setting up, troubleshooting, or optimizing manufacturing or packaging equipment.
Experience in pharmaceutical, food, medical device, consumer products, or other regulated manufacturing environments preferred.
Knowledge of high-speed packaging equipment and changeover processes preferred.
Experience supporting continuous improvement initiatives preferred.

Responsibilities

Support development of operator technical skills and equipment knowledge.
Assist in creation and revision of SOPs, Work Instructions, Job Aids, and training materials.
Coach operators on proper setup, startup, troubleshooting, and operational techniques.
Reinforce cGMP, GDP, safety, and compliance expectations through daily execution.
Develop training materials and standard work documents to ensure consistent execution amongst all packaging teams.
Complete training for packaging personnel ensuring details of what to do and why is included.
Partner with Shift supervisors to assess training opportunities for employees and create development plans.
Provide regular trainee progress reports and status updates.
Utilizes “Prep-Show-Do-Check” training method for instruction.
Present management updates on progress and action plans.
Optimize changeover process and train employees on related documents and lessons learned.
Perform packaging line setup, startup, changeovers, and operational adjustments.
Troubleshoot and resolve equipment, process, and line performance issues during production.
Monitor equipment performance and proactively identify opportunities to improve uptime, throughput, and efficiency.
Support line optimization activities to improve operational performance and reduce downtime.
Assist with equipment adjustments, mechanical troubleshooting, and startup readiness activities.
Partner with Manufacturing, Packaging, Engineering, Quality, and Technical Services to resolve technical issues efficiently.
Support execution of equipment trials, validations, exhibit batches, and new product introductions.
Operate packaging equipment and support production activities as business needs require.
Work directly alongside operators and supervisors to ensure safe, compliant, and efficient execution.
Assist operators during startup, troubleshooting, and operational recovery situations.
Support shift teams during staffing shortages, production surges, and operational transitions.
Help establish and reinforce standardized setup and operating practices across shifts.
Identify opportunities to improve setup execution, changeovers, line flow, equipment reliability, and operational consistency.
Support implementation of process improvements and standard work initiatives.
Track effectiveness of implemented improvements and recommend additional optimization opportunities.
Share lessons learned and best practices with production teams.
Participate in operational excellence initiatives focused on safety, quality, delivery, and efficiency.
Follow all company policies, SOPs, Work Instructions, cGMPs, GDP standards, and safety requirements.
Ensure production documentation and batch records are completed accurately and completely.
Escalate deviations, equipment concerns, and operational risks appropriately.
Maintain inspection-ready standards within assigned manufacturing areas.
Champion safe work practices and operational discipline at all times.