Operations Team Leader II

NBT Bank•Norwich, NY

3d•Onsite

About The Position

While reporting to an Operations Supervisor, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the operations department. Works closely with Operations Supervisor to ensure all department tasks are performed accurately and within established timeframes. Handle more complex tasks and escalated customer issues. Responsible for supervision of a team of 3 to 6 staff members.

Requirements

Associates Degree and/or equivalent business experience
Two years’ experience related to the department’s primary function(s) preferred
Accounting principles, organizational skills, basic banking practices, knowledge of bank products.
Strong communication and interpersonal skills.
PC skills in a Windows environment to include Word/Excel.
Familiar with regulations and bank policies pertaining to team’s primary function(s) (loans, deposits, electronic banking, etc.)
Managing Personnel with the ability to supervise staff
Must have a positive attitude and willingness to work in a team environment.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Nice To Haves

Four year degree in a business related field preferred

Responsibilities

Perform daily tasks as assigned to team
Research, analyze, and resolve complex problems/issues related to the department’s activity. Assist other department staff by handling escalated customer issues and answering questions.
Train, mentor, develop, and oversee staff. Conduct annual reviews, establish individual goals. Assist with hiring.
Completes performance reports for department staff that includes production, quality control and service level.
Ensure department procedures are current and accurate
Make daily decisions regarding the assignment of work and the coordination of workflow.
Other duties as assigned.

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.