Operations Team Lead

Forward Air Services•Union City, CA

3d•Onsite

About The Position

The Warehouse Lead is responsible for supporting the day-to-day execution of warehouse operations while providing leadership, guidance, and direction to warehouse associates. This position serves as a working leader who actively participates in operational activities while ensuring safety, quality, productivity, and customer service expectations are met. The Warehouse Lead works closely with Supervisors and Managers to coordinate labor, monitor workflow, train employees, enforce standard operating procedures, and resolve operational issues. This role serves as the primary point of contact for associates on the warehouse floor and assists leadership in driving operational excellence and continuous improvement initiatives.

Requirements

Experience operating material handling equipment and maintaining certification.

Responsibilities

Coordinate daily workflow and labor assignments within assigned operational areas.
Assist supervisors in executing daily operational plans and customer requirements.
Monitor work progress throughout the shift and ensure timely completion of assigned tasks.
Provide floor-level leadership and support to warehouse associates.
Communicate operational priorities and shift objectives to team members.
Identify and escalate operational constraints, delays, and service risks.
Assist with shift start-up meetings, shift handoffs, and daily communication.
Train and onboard new employees on warehouse processes, equipment, safety procedures, and customer requirements.
Provide ongoing coaching and performance feedback to associates.
Support cross-training initiatives to improve workforce flexibility.
Reinforce company policies, procedures, and operational standards.
Promote accountability and professional development among team members.
Promote and maintain a safe working environment.
Ensure compliance with all company safety policies and procedures.
Conduct routine safety observations and report hazards immediately.
Ensure proper use of personal protective equipment (PPE).
Support incident investigations and corrective actions as required.
Maintain compliance with customer, company, and regulatory requirements.
Monitor work quality and ensure adherence to standard operating procedures.
Conduct routine process audits and quality inspections.
Identify process deviations and implement immediate corrective actions.
Support root cause investigations and continuous improvement initiatives.
Ensure customer requirements and service level expectations are consistently met.
Support inventory accuracy through cycle counts, audits, and investigations.
Verify proper material handling, labeling, storage, and movement practices.
Assist in resolving inventory discrepancies and transaction errors.
Support inventory control programs and warehouse organization initiatives.
Ensure product traceability and inventory integrity are maintained.
Support the achievement of operational KPIs and productivity goals.
Monitor workflow performance and communicate progress to leadership.
Assist with urgent customer requests and operational escalations.
Support on-time shipping, receiving, and inventory processing activities.
Promote a customer-focused culture throughout the operation.
Maintain clean, organized, and audit-ready work areas.
Support facility 5S standards and zone ownership programs.
Identify opportunities for process improvements and waste reduction.
Participate in Lean and continuous improvement initiatives.
Encourage employee engagement and operational excellence.
Assist supervisors with labor tracking and attendance monitoring.
Support completion of operational reports, logs, and documentation.
Participate in daily operational meetings and shift reviews.
Maintain accurate records and operational data as required.
Operate material handling equipment as required and maintain certification.
Support special projects and operational initiatives.
Perform additional duties as assigned.