Field Operations Team Lead

Leidos•Washington, DC

1d•$92,300 - $166,850•Onsite

About The Position

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB). This position supports high-visibility national defense operations and key stakeholders, including Air Force District of Washington (AFDW) and Headquarters Air Force (HAF). You'll play a vital role in supporting IT operations, maintenance, planning, and engineering across a dynamic and fast-paced mission-critical environment covering the Pentagon, Joint Base Andrews, JBAB, and alternate locations within a 300-mile radius of the National Capital Region (NCR). The Challenge: Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 3,000 personnel. Guide a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met. Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment. Be familiar with remote support tools such as Remote Desktop and BEL Manage. Submit incidents and service requests using Remedy and ServiceNow. Escalate unresolved issues to the Operations Manager and Site Lead for further resolution. Act independently on complex assignments and collaborate with other IT professionals as needed. Manage a rigorous security process for classified assets across the field ops team including classified asset movement, storage, inventory, destruction and team training. Ability to communicate inventory levels and assets that are required to fill tickets for program level prioritization of assets. Track and coordinate desktops and laptops timelines for connection to the network. Audit tickets for all field ops queues for completion of ticket notes in alignment with program requirements and perform training for the team for shortcomings. Drive the creation of standard operating procedures for tech refresh, routine requirements, and desktop support. Interface with broader program teams for support and escalation as needed. Coordinate large office standups as a primary field operations interface with the customer on timelines, deliveries, assets counts, and install expectations.

Requirements

Bachelor’s Degree and 8+ years of relevant experience in leading teams in IT environments.
Demonstrated experience overseeing multiple teams delivering IT support services.
Proven ability to manage programs effectively and deliver accurate, timely reports to leadership, supporting informed decision-making and mission success.
Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
Active DoD Secret security clearance (or higher).
Experience supporting U.S. Government and/or DoD customers
Strong troubleshooting skills and a proactive, self-starting mindset

Nice To Haves

Military experience, particularly in supporting senior military leaders.
Master’s degree in IT or a related field.

Responsibilities

Oversee teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 3,000 personnel.
Guide a team of eight IT professionals, fostering a culture of excellence in customer service while ensuring program service levels are met.
Apply proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
Be familiar with remote support tools such as Remote Desktop and BEL Manage.
Submit incidents and service requests using Remedy and ServiceNow.
Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.
Act independently on complex assignments and collaborate with other IT professionals as needed.
Manage a rigorous security process for classified assets across the field ops team including classified asset movement, storage, inventory, destruction and team training.
Communicate inventory levels and assets that are required to fill tickets for program level prioritization of assets.
Track and coordinate desktops and laptops timelines for connection to the network.
Audit tickets for all field ops queues for completion of ticket notes in alignment with program requirements and perform training for the team for shortcomings.
Drive the creation of standard operating procedures for tech refresh, routine requirements, and desktop support.
Interface with broader program teams for support and escalation as needed.
Coordinate large office standups as a primary field operations interface with the customer on timelines, deliveries, assets counts, and install expectations.