Operations Systems Specialist
About The Position
At Off Duty Management, we support law enforcement agencies nationwide with innovative off-duty program management. As we continue to grow, we are looking for a detail-oriented, systems-minded Operations Systems Specialist to help maintain, support, and improve the platforms that power our day-to-day operations. This role is ideal for someone who enjoys solving problems, improving workflows, supporting users, and helping teams get the most out of technology. You will play a key role in keeping critical systems running effectively while contributing to process improvements that enhance service quality, efficiency, and operational consistency.
Requirements
- 2+ years of experience in operations support, customer service, systems support, or a related role
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly
- High attention to detail, organization, and follow-through
- Ability to work independently while collaborating effectively across teams
Nice To Haves
- Experience supporting CRM, call center, helpdesk, workflow, or other business systems
- Experience supporting SaaS platforms or operational software tools
- Experience with reporting, dashboards, audits, or data quality review
- Associate’s or bachelor’s degree preferred
Responsibilities
- Support the day-to-day administration and maintenance of operational systems, including CRM, call center, ticketing, workflow, and knowledge management platforms
- Assist with user setup, access changes, permissions, queue updates, and system configurations
- Troubleshoot system issues, service interruptions, workflow defects, and support requests
- Investigate issues, identify root causes, and help implement practical solutions
- Monitor system performance and recommend improvements to workflows, reporting, usability, and user experience
- Support system updates, enhancements, automations, integrations, and operational change efforts
- Escalate unresolved issues to vendors or internal partners and track them through resolution
- Help maintain data quality by identifying inconsistencies, duplicate records, incomplete information, and process gaps
- Generate and review reports, dashboards, and audits to support visibility and decision-making
- Assist with testing and validation of system changes before deployment
- Document workflows, system configurations, support procedures, recurring issues, and knowledge resources
- Support training and reinforcement for end users on systems, tools, and operational standards
- Communicate system outages, maintenance windows, known issues, and updates to impacted stakeholders
- Work closely with operations teams, leadership, internal support teams, and vendors
- Support cross-functional initiatives involving systems, workflow improvements, and operational process changes
- Partner with stakeholders to ensure systems are aligned with business needs and functioning effectively
Benefits
- Be part of a fast-growing, innovative company
- Work in a role where your ideas directly improve operations
- Gain exposure to systems, data, reporting, and process improvement
- Join a collaborative environment with strong growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
