Operations Systems and Data Specialist

City of New York • New York, NY

31d • $62,868 - $97,593

About The Position

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with community-based organizations across New York City. DYCD Youth Services, which includes programs like BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP, aims to provide high-quality after-school services through funding, monitoring, coaching, capacity building, evaluation, and advocacy. DYCD Youth Services is looking for an Operations Systems and Data Specialist to join the Youth Services Operations Team. This team provides specialized support and guidance for facility setup and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication with contracted providers. The Operations Systems and Data Specialist will work with internal teams and external partners to support reporting, analytics, and continuous improvement efforts, with a strong emphasis on data quality, system optimization, and operational efficiency.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Responsibilities

• Maintain, update, and monitor core data systems to ensure accuracy and performance.
• Provide technical assistance to contractors and program units to strengthen compliance and improve the quality of programmatic tracking data.
• Collaborate with the DYCD Tech Support Team, program units, and contractors to assess data needs, test system configurations and enhancements, and troubleshoot data and system issues.
• Analyze current systems, workflows, and processes to identify areas of potential improvement opportunities.
• Prepare and share performance reports that identify trends and provide actionable recommendations to support internal program units during performance evaluations.
• Support program units in complying with agency required documentation requirements, such as program evaluations.
• Analyze, review, and track financial information and communicate updates to stakeholders.
• Communicate with contractors to address questions, clarify policies, contract requirements and provide technical assistance.
• Provide support across various DYCD initiatives such as the DYCD Complimentary Transportation Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level