Operations Support
About The Position
The NYC Department of Finance (DOF) is seeking well-organized and resourceful individuals to serve as Operations Support for the Office of Tax Audit, Non-Field Unit. This role supports the Deputy Commissioner of Tax Audit and Enforcement and reports to the Supervisor of Administrative Support. The DOF is responsible for administering the city's tax laws efficiently and transparently, ensuring public confidence and compliance while providing excellent customer service. The Tax Audit and Enforcement Division specifically handles the audit of all business and excise taxes in New York City, including corporate, personal, sales, and use taxes, with the goal of determining accurate tax liabilities according to city policies and procedures.
Requirements
- Permanent Clerical Associate or reachable on the Clerical Associate Exam No. 3120.
- Employee Identification Number (EIN) must be included when applying.
- Indicate permanent Clerical Associate status or List No. on Exam No. 3120 in the cover letter.
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Responsibilities
- Assist supervisor with day-to-day operations.
- Handle or redirect in-person and telephone inquiries to appropriate units.
- Maintain correspondence tracking system to ensure that all written inquiries are responded to timely.
- Prepare, distribute, and file memos, correspondence and reports.
- Utilize Microsoft Office, Word and Excel to prepare documents and correspondence.
- Photocopy and fax documents and maintain the filing system.
- Sort, distribute and track mail.
- Perform other administrative duties, such as assisting with handling and distributing office supplies, and ensure printers and copier stations have necessary materials.
- May serve as the backup receptionist to cover the reception areas.
Benefits
- Remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
