Operations Support

Maersk•Usa, GA

10d•Onsite

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. We are seeking an Operations Support for our Lake City facility Direct Hire - Full Benefits Shift: Monday–Friday 9-5:30pm

Requirements

Excellent oral and written communication and problem-solving skills
Technological aptitude using the internet and online tools
Ability to multitask
Excellent organizational skills with emphasis on detail

Responsibilities

Answer incoming calls and provide excellent customer service to all callers
Monitor and respond to customer inquiries received through email
Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
Track, trace, enter, and update shipments
Data Entry
Assist and support Pilot stations and cartage agents
Master outside customer applications
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
Perform other duties as assigned