Operations Support Technician

Merits Health Products Inc•Fort Myers, FL

4d•Onsite

About The Position

Merits is driven to improve lives by making high-quality power mobility equipment. We are synonymous with innovative engineering, constant product development, adaptability, and caring customer support. Merits product solutions give people the power to move through life on their own terms. We are looking for an Operations Support Technician to join our Team. This position is primarily responsible for assisting with fulfilling and/or researching open orders and for supporting logistical and production operations for Merits Pilot Stairlift custom orders. This role also assists with inventory maintenance and helps ensure operations run smoothly by communicating and collaborating with other team members.

Requirements

A high school diploma or equivalent with one (1) year of related manufacturing / production, logistics, and/or warehouse experience is required; or an equivalent combination of experience, education, and/or training may be considered.
Computer proficiency is required in order to navigate the company's ERP system, email, and other applications used regularly.
Reliable transportation to support full-time regular work is required.
Candidates must have basic math and measurement skills.
Candidates must have experience and skills with using electrical /manual tools and be able to read/interpret technical documents or drawings and tape measures.
Must abide by and follow Company safety policies and participate in Safety Training as required.
Must be a team player that will support a collaborative work environment.
Must have the ability to color match.
Must understand sandblasting operations and prep work for powder coating.
Must have knowledge of surface preparations and coating applications techniques and must be able to apply texture techniques.
Must have basic math and measurement skills (i.e. correctly reading a tape measure, quart, gallon, etc.).
Must have the ability to read and interpret technical documents and drawings.
Must have knowledge of relative safety standards and must be able to actively use protective PPE.
Must have exceptional attention to detail and have excellent problem solving / trouble shooting skills.
Must have experience in using electrical or manual tools (saws, squares, calipers etc.)
Must be willing and able to quickly learn basic powder coating and sandblasting techniques and safety standards.
Must be willing and able to learn advanced techniques related to position.
Must be able to successfully complete Merits s Forklift Driver Training & Safety Course / Certification within the first 30 days of hire date or position acceptance.
Must have strong work ethic and hold an excellent attendance record.
Must have strong skills with MS Office products including Excel, SharePoint, Teams, and Outlook.
Must have recent skills and experience working with ERP systems (such as NetSuite, Epicor, or similar).
Must have excellent organizational and detail orientated skills.
Must have strong analytical and problem-solving skills.
Must have manual dexterity, be in good physical condition, have demonstrated physical strength, and have good balance for safety purposes and for extended periods of standing while working in a production/warehouse environment.
Must have a willingness to work overtime, arrive early, and/or stay late according to business / project needs.
Must be dependable and hold an excellent attendance record.
Must speak, read, and write English and have good written and verbal communication skills.
Must be legally authorized to work in the United States.

Nice To Haves

Experience with sandblasting and powder coating duties is preferred but not required, providing the willingness and ability to learn is evident.
Standard forklift experience is helpful.

Responsibilities

Collaborate cross-functionally to compile information, investigate, and / or confirm accuracy of orders, products, and parts.
Prepare and clean parts using sandblasting, degreasing, or chemical pretreatment per specifications.
Apply powder coating using electrostatic spray guns per established specifications, ensuring even coverage and optimal adhesion.
Document inspection results for quality control and applicable regulatory compliance.
Perform visual and thickness inspections for coating consistency and quality.
Inspect, maintain, and clean spray booths, guns, and curing ovens to prevent contamination.
Safely measure and cut steel tubes at correct specifications.
Maintain equipment daily and ensure preventative maintenance is completed to ensure working conditions that do not compromise safety or quality.
Assist in fit and finish operations for stairlifts along with outbound packaging process.
Assist leadership with coordinating and/or communicating operational activities.
Assist with generate and recommending orders to the logistics department and following up on PO’s.
Maintain and communicate back-order status to the Sale department and leadership team members as needed.
Collaborate with warehouse/logistics teams and assist with order preparation including, but not limited to, printing shipping labels.
Communicate the information and assist applicable team members with order status updates and order processing via company email, phone, chat, in person, etc.
Execute communications within the organization at the highest level of accuracy.
Maintain inventory of materials, equipment, and products, which includes but is not limited to cycle counts, spot/internal audits, and annual inventory.
Complete orders and accurately enter data in ERP system.
Book and schedule inbound freight.
Local business travel as required.
Other duties as assigned.

Benefits

Quarterly bonus eligibility.
Professional development and career growth opportunities.
Health, dental, and vision insurance benefits for employees and their eligible dependents.
Short-term and long-term disability and life insurance options.
H.S.A.
Employee Assistance Program.
Discount programs.
Generous PTO and ten(10) company-paid holidays per calendar year.
401(k) with company match and retirement planning resources.
Monthly on-site employee appreciation lunches.