Operations Support Technician

Cynet Systems•Florence, KY

3d•Onsite

About The Position

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. This role involves identifying opportunities to improve service delivery, providing technical assistance, and performing various maintenance and repair tasks on customer equipment. The technician will also be responsible for creating and maintaining effective communication between internal teams and customers, troubleshooting equipment issues, and completing technical product reports. This position requires a significant amount of travel and the ability to work independently.

Requirements

High School diploma or equivalent is required.
Welding experience is required.
5+ years mechanical assembly experience is required.
Familiarity with ISO 9000 requirements and continuous improvement methods.
Willingness to travel 10-50% of the month, with extensive travel as needed.
Must have a valid drivers license and the ability to drive to customer sites.
Ability to obtain and maintain a valid CDL license.
Strong verbal and written communication skills.
Must have initiative and ability to work effectively with little direction and/or few guidelines.
Excellent analytical, administrative, and organizational skills.
Proficiency in Microsoft Office.

Nice To Haves

Welding certification and/or trade school completion is preferred.
Mechanical aptitude and electrical background is preferred.

Responsibilities

Deliver safe, efficient, and reliable PSD to customers.
Identify opportunities to improve service delivery and provide technical assistance.
Provide customer preventative maintenance (PM) service and on-site customer warranty work.
Perform equipment start-up for larger sifter equipment and other major installations.
Rebuild and maintain centrifuge RTAs and other specialized equipment.
Maintain field test equipment.
Create and maintain an open and effective communication system between field sales, customer service, and sales management.
Troubleshoot equipment and repair to meet customer expectations.
Provide technical assistance via phone or other forms of communication.
Provide application, modification, and warranty information on equipment.
Complete technical product reports regarding product problems encountered.
Provide sales support for visiting customers to conduct field tests on equipment as requested.
Plan and establish work schedule and assignments to meet customer demands.
Perform field testing along with quality and safety audits as requested.