Operations Support Technician

SLB•Florence, SC

3d•Onsite

About The Position

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery, and provides technical assistance, customer preventative maintenance (PM ) service, on-site customer warranty work, equipment start-up for larger sifter equipment and other major installations as needed. Demonstrates knowledge and ability to rebuild and maintain centrifuge RTA’s as part of SWECO’s centrifuge RTA rebuild program, along with all SWECO equipment, and maintains field test equipment. Ability to create and maintain an open and effective communication system between the field sales, customer service, and sales management to better serve the needs of the customer, and the interests of the company. Ability to trouble shoot equipment and repair to meet customers expectations. Provide technical assistance via phone, fax or other forms of communications. Provide application, modification, and warranty information on equipment. Ability to complete technical product reports; reports on product problems encountered. Provide sales support for visiting customers to conduct field tests on equipment as requested. Plan and establish work schedule and assignments to meet customer demands. Handles other requests from management on a timely basis. Performs field testing along with quality & safety audits as requested.

Requirements

High School diploma or equivalent is required.
Welding experience is required.
5 years mechanical assembly experience is required.
Strong verbal and written communication skills is required.
Must have a valid drivers license and the ability to drive to customer sites to provide services as requested.
Proficiency in Microsoft Office.

Nice To Haves

Certification and/or trade school completion is preferred.
Mechanical aptitude, electrical background is preferred.
Familiarity with ISO 9000 requirements and continuous improvement methods.
Ability to obtain and maintain a valid CDL license to drive Sweco Trucks (can be acquired once hired).
Good interpersonal and sales skills with both internal and external customers, sales representatives, and personnel.
Must have initiative and ability to work effectively with little direction and/or few guidelines.
Excellent analytical, administrative, communications and organizational skills.

Responsibilities

Delivering safe, efficient, and reliable PSD to customers.
Identifying opportunities to improve service delivery.
Providing technical assistance, customer preventative maintenance (PM) service, on-site customer warranty work, and equipment start-up for larger sifter equipment and other major installations as needed.
Rebuilding and maintaining centrifuge RTA’s as part of SWECO’s centrifuge RTA rebuild program, along with all SWECO equipment.
Maintaining field test equipment.
Creating and maintaining an open and effective communication system between field sales, customer service, and sales management.
Troubleshooting equipment and repairing to meet customer expectations.
Providing technical assistance via phone, fax, or other forms of communication.
Providing application, modification, and warranty information on equipment.
Completing technical product reports and reporting on product problems encountered.
Providing sales support for visiting customers to conduct field tests on equipment as requested.
Planning and establishing work schedules and assignments to meet customer demands.
Handling other requests from management on a timely basis.
Performing field testing along with quality & safety audits as requested.