Operations Support Specialist

Progressive Alloy Steels Unlimited•Las Vegas, NV

3d•Onsite

About The Position

The Operations Support Specialist is responsible for providing technical and administrative support for the day-to-day operations of a business. They will be responsible for troubleshooting and resolving technical issues, ensuring the smooth operation of systems and processes, and providing administrative support.

Requirements

Bachelor’s degree or equivalent experience in a related field.
Proven experience in system administration and technical support.
Knowledge of Windows and Linux operating systems.
Knowledge of networking protocols and technologies.
Excellent problem-solving and customer service skills.
Able to work independently and as part of a team.
Able to manage multiple tasks and prioritize effectively.
Excellent organizational and time-management skills to handle multiple priorities
Clear and professional communication skills
Comfort using common office software, such as Microsoft Office Suite or Google Workspace
A resourceful and practical approach to solving daily challenges and saving money
Commitment to accuracy in tasks such as data entry and scheduling
The ability to switch between tasks and respond to changing priorities
A collaborative attitude and the ability to work well with many personalities
Initiative-taking and self-reliant attitude
Ability to manage sensitive or confidential company information appropriately

Responsibilities

Provide technical support to customers and staff, troubleshooting and resolving issues promptly and professionally.
Monitor system performance and ensure that all systems and processes are running efficiently.
Perform system maintenance tasks, including system upgrades and patches.
Generate reports, analyze data, and document processes.
Provide administrative support to staff as needed.
Analyze manufacturing data to identify inefficiencies, reduce waste, and improve operational flow.
Create, revise, and maintain standard operating procedures (SOPs) and batch records.
Support quality investigations, conduct safety audits, and assist with root cause analysis (CAPA).
Coordinate with vendors, submit purchase orders, and monitor inventory levels of raw materials and parts.
Function as the primary liaison between production, maintenance, administration and supply chain teams to resolve daily operational bottlenecks.