Operations Support Specialist

Citizenship and Immigration Services•Camp Springs, MD

About The Position

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will assist management in administering a variety of programs, policies and procedures and provide advice, guidance, and instruction concerning administrative programs.

Requirements

You must be a U.S. Citizen or U.S. National to apply for this position
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening
Males born after 12/31/1959 must be registered with the Selective Service
Political appointees may require OPM approval before on-boarding
USCIS applies the Telework Enhancement Act of 2010 to its telework program
This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
THIS IS NOT A LAW ENFORCEMENT (COVERED) POSITION.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Probationary Period: You may be required to serve a probationary period of 1 year.
Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.
The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/19/2026.
GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Coordinating and monitoring a variety of administrative projects (e.g., communications, logistics, records, scheduling, etc.) Identifying and recommending solutions to a wide range of administrative problems Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies Preparing preliminary and finished reports and documents and representing the office in dealings with vendors and personnel from administrative support organizations
GS-12 : You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Applying and modifying established practices to specific administrative problems which involve many variables Conducting independent evaluations of administrative functions and preparing study findings, recommendations, and reports Providing advice on a variety of administrative and management programs and procedures Performing liaison functions with other organizations Effectively presenting an organization's needs and establishing harmonious working relationships with various counterparts

Responsibilities

Provide technical assistance and support to management in a variety of matters relating to administrative and operational activities, and complex knowledge management issues.
Utilize various software packages and automated systems (group mailboxes, word processing, spreadsheets, databases, etc.) to monitor administrative activities, prepare reports, create, edit, print, and organize files.
Develop and coordinate content and communications products, briefing presentations, special event material and other communications on a wide range of topics.
Recommend and implement developments, modifications, and updates to knowledge management tools such as SharePoint lists, ECN sites, library applications and extensive tracking and management information systems.
Ensure that the data and information being presented is accurate and concise.
Review report elements to help prepare briefing papers and staff reports for leadership.