Temporary Operations Support Specialist

HealthPlanOne•Shelton, CT

4d•Hybrid

About The Position

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The Temporary Operations Support Specialist is responsible for following up on our customer’s insurance policy statuses, assisting agents and other internal teams, monitoring internal platforms and recording all updates in our internal database system.

Requirements

High School diploma or equivalent
1 year in a sales or client services-oriented support role
Proficient in Excel
Capable of navigating data bases, CRM systems
Ability to work on multiple screens
Knowledge of Medicare
Excellent verbal and written communication skills
Must be self-directed and able to work well independently as well as part of a team
Strong time management and organization skills
Ability to handle multiple projects and shift priorities as necessary
Extensive phone skills, phone experience
Ability to provide coverage at night during certain times throughout the year

Nice To Haves

1+ years Medicare Insurance carrier experience

Responsibilities

Assist with insurance application status reconciliation to ensure customers are enrolled in plans intended
Update customer records with any new information pertaining to application status, changes to account, etc.
Work with agents and carriers to ensure proper enrollment status, as well as locating any missing information
Assist with resolution for any enrollment and quoting platform issues that may arise
Partner with different internal teams to provide/examine necessary data, as well as providing assistance when needed
Monitor internal enrollment platform and nightly processes to ensure accurate data
Staggered nightly checks to ensure enrollment data is accurate, as well as making updates where necessary
Perform other related duties as assigned