Operations Support Specialist

Foster Fuels•Rustburg, VA

10d•Onsite

About The Position

The position will provide an exceptional experience for our customers by acting as a guide and offering support during each step of the account set up process. While communicating and partnering with our sales and service teams, you will work to ensure each customer has a positive experience.

Requirements

Demonstrated phone etiquette with the ability to answer and return calls in a timely manner.
Ability to multi-task in a fast-paced environment.
Excellent team relationship skills
Basic understanding of sales principles and customer services practices
Strong customer service focus
High School degree
Proficient with Microsoft office
1 to 2 years of proven work experience as a Sales/Customer Service Associate

Nice To Haves

Associate degree in business or marketing preferred

Responsibilities

Work closely with our sales and service teams to provide a seamless customer experience
Always maintain a positive and professional attitude towards customers to ensure customer satisfaction
Send and process new customer applications and other required paperwork; answer customer questions relating to these documents
Process credit checks, explain credit limits and take payments
Order appliances and assist in processing appliance warranties as needed
Understand current promotional items and the correct pricing
Follow up before and after a service installation with the customer; review details of service to be performed on the initial contact and confirm customer satisfaction on the follow up after the job is done
Assess the customer's needs and provide assistance and information on billing questions, service inquiries or other general information
Make process workflow improvement recommendations to management
Actively participate in training programs and community involvement events and procedures that drive sales
Perform other office related duties as assigned.

Benefits

Medical Benefits package
Anthem Medical
Dental
Vision
Life
Disability
Accident
Critical Illness
Hospital Indemnity
Medical Flexible Spending Account (FSA)
Dependent Care FSA
$10,000 Employer Paid Life Insurance
Employee Assistance Program (EAP)
401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%
Paid Time Off
7 Paid Holidays
Floating Holiday
Volunteer Time Off Day
Annual Discretionary Market-Based and Performance Raises
Annual Discretionary Bonuses
Paid Parental Leave
Annual Credit to company swag store depending on position
Educational Assistance Program
Employee and Dependent Scholarship Opportunities
Employee Pricing on Appliances, Service, Propane, and Heating Oil
Foster Gives Program
Referral Bonuses
Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
CDL Sign-On Bonus
Gym/ Fitness Reimbursement – up to $100 annually