Operations Support Specialist
About The Position
Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes. The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization — managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency. At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care.
Requirements
- High school diploma or GED required
- Valid driver’s license, reliable transportation, and proof of current automobile insurance required and must be always maintained
- Strong interpersonal, verbal, and written communication skills
- Excellent organizational skills and strong attention to detail
- Ability to problem-solve, multi-task, and manage competing priorities in a fast-paced environment
- Ability to work both independently and collaboratively as part of a multidisciplinary team
- Strong time management skills; ability to consistently meet deadlines and expectations
- Ability to respond calmly and effectively in urgent or emergency situations
- Proficiency with email, phone communication, and basic computer applications
- Ability to sit, stand, and work at a computer for extended periods
- Ability to lift up to 25 pounds and push low-weight mail carts
Nice To Haves
- Prior experience in operational support, logistics, office coordination, or similar role preferred
- Equivalent combination of education and experience will be considered.
Responsibilities
- Coordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locations
- Assist with transportation logistics, including pickup and delivery of supplies and materials to off-site locations
- Complete routine errands and operational tasks to support daily agency functions
- Support meeting and event logistics, including food pickup and distribution, room setup, and supply coordination
- Assist with coordination of agency events and special projects as assigned
- Process and fulfill purchasing requests for supplies, materials, and operational needs in accordance with agency procedures
- Maintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occur
- Assist with maintaining organized workspaces, storage areas, and shared operational resources
- Provide administrative and operational assistance across departments as needed
- Communicate effectively with staff, vendors, and community partners to coordinate services and requests
- Follow all agency policies, safety procedures, and confidentiality standards in the performance of all job functions
- Perform other duties as assigned consistent with this role
Benefits
- Generous Time Off: Vacation, sick, personal, and holiday leave
- Wellness Benefits: Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement
- Insurance: Health, dental, vision, flex spending accounts, and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
- Retirement: 401(k) and Roth options
- Professional Growth: Tuition assistance and continuing education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
