Operations Support Specialist (Hybrid)

McGrath Rent Corp•Remote United States, US,

4d•$31 - $44•Hybrid

About The Position

As an Operations Support Specialist, you'll step in where you're needed most, supporting branches, job sites, and teams across the country. No two days are the same. You'll travel to branches and job sites to support operations, train teams, solve challenges, and keep projects on track. Whether you're improving processes, supporting a busy location, or helping a team navigate change, you'll play a key role in ensuring operational excellence across the organization.

Requirements

5+ years of experience in operations, logistics, construction coordination, project coordination, or a related field
Ability to travel extensively (50-75%), including overnight and multi-state travel for long periods of time (1-4 weeks)
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proven ability to work independently and make sound decisions in fast-paced environments
Excellent communication and relationship-building skills
Experience training, coaching, or mentoring team members
Strong problem-solving skills with the ability to remain calm under pressure
Proficiency with Microsoft Excel, Outlook, and Word
Valid driver's license

Nice To Haves

Experience with ERP or CRM systems is preferred
Experience supporting multiple locations or regional operations is a plus

Responsibilities

Travel to branches and job sites to provide operational support during periods of growth, staffing shortages, transitions, and special projects
Coordinate deliveries, installations, relocations, and removals of modular buildings
Provide hands-on training and onboarding support for Operations Coordinators and branch personnel
Serve as a subject matter expert on company systems, processes, and operational best practices
Partner with Sales, vendors, customers, and internal teams to coordinate complex operational activities
Review project details and schedules to ensure operational readiness and successful execution
Identify risks, troubleshoot issues, and proactively solve problems before they impact customers
Lead the resolution of operational escalations, customer concerns, and vendor challenges
Standardize processes and support continuous improvement initiatives across multiple locations
Prepare operational updates and support audits, compliance requirements, and company initiatives
Support logistics coordination, inventory reconciliation, equipment movement, and cross-functional operational workflows
Promote company values through leadership, coaching, and professional representation in the field