Emblem Home Care | FT| Operations Support Specialist
About The Position
The Operations Support Specialis t plays a key role i n supportin g the overall function of the operations day to day . This position will also help develop and implement caregiver orientation, retention, and engagement strategies while also mainta i ning compliance and operational excellence. The Operations Support Spec i alis t supports multiple depa r tments, including recruiting, compliance, training, and client se r vice s —and provides direc t backup for seve r al key roles within the organization. This individua l will also participate i n community outreach, client assessments, sta f f events, and may provide hands‑on c l ien t care when caregiver coverage is not available .
Requirements
- Experience in home ca r e, healthcare, senior services, or related fie l d preferred .
- St r ong organizationa l and communication skills .
- Ability to work independently, manage multiple tasks, and adap t to a flexible work schedule.
- Comfortable conducting in‑home visits and interacting with clients and families .
- Basic compute r proficiency and ability to quick l y lea r n inte r na l systems .
- Compassionate, se r vice‑orien t ed, and dedicated to supporting caregivers and clients .
Responsibilities
- Serves as back up to operations as needed
- Assist SCO’s with back office as requested
- Conduc t new client intakes as needed. (will be 4 th in line )
- Meet & Greets as needed
- Start of Cares as needed
- Assist with ensuring all careg i ver files remain compliant with state and agency regulations . As requested
- Track, coordinate, and document ca r egive r training, ce r tifications, and renewals .
- Assist in deve l oping and executing caregive r orientation programs and ongoing retention stra t egies .
- Support complianc e department as needed and assis t with training requirements.
- Assist with policy and procedu r e development related to caregive r expec t ations
- Ac t as the backup recruiter, assisting with caregiver screening, interviewing, and onboa r ding .
- Support the excellence manager and executive direc t or in staff management and ope r ations .
- Provide staffing support and partic i pa t e in scheduling or emergency cove r age as needed.
- Conduc t home visits – 30 or 60 day visits are done in pe r son
- Enter client and caregiver documentation into electronic systems promptly and accurate l y.
- Communicate client needs, risks, and updates with team members .
- Staffing assis t ance, calling available caregivers offering shifts as instructed.
- Support the planning and execution of community events, educational programs, and outreach activities .
- Assist with marketing efforts, including attending local events and representing the agency professionally .
- Build strong relationsh i ps with community partne r s, re f erral sources, and families .
- He l p plan and execute ca r egiver and staff events, celebrations, and recognition activities .
- Participate in the agency’s rotationa l on‑call schedule, which may include after‑hours calls, weekend responsibilities, c l ien t intakes, events, or eme r gency ca r egive r coverage .
- Provide hands‑on clien t care when ca r egiver coverage is unavailable to ensure continuity of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
