Jr. Service Compliance Officer (JSCO) | Emblem Home Care

Emblem Home Health and Hospice•Phoenix, AZ

7d•Hybrid

About The Position

The Junior Service Compliance Officer (JSCO) is a hybrid field and operational role responsible for ensuring compliance, care quality, and service continuity across Medicaid (ALTCS), Private Duty, and VA. This role blends Field Compliance Officer responsibilities with Client Care Coordination functions, serving as the first line of visibility into client services while also supporting staffing, onboarding, assessments, and ongoing case management. The JSCO will manage a high volume caseload, conduct required monthly client visits, perform Private Duty and VA assessments, support staffing coverage, and maintain compliance-ready documentation. This individual plays a key role in safeguarding service delivery standards, supporting agency growth, and maintaining strong relationships with clients, caregivers, and referral partners.

Requirements

High school diploma required
Experience in Home care or healthcare operations
Experience in Care coordination or compliance
Strong knowledge of Arizona Medicaid (ALTCS) AHCCCS requirements
Strong knowledge of Home and Community-Based Services (HCBS)
Strong organizational and multitasking ability
Excellent communication and interpersonal skills
Critical thinking and problem-solving ability
Ability to work independently in a field-based role
Strong documentation and compliance awareness
Valid driver’s license and reliable transportation
Ability to travel regularly throughout service areas
Must be able to obtain Level One Fingerprint Clearance Card
Must be able to obtain AHCCCS-required credentials

Nice To Haves

Higher education preferred

Responsibilities

Conduct monthly visits for all active Medicaid (ALTCS) clients in compliance with Arizona state requirements.
Schedule visits by geographic zones/zip codes to maximize efficiency.
Conduct visits & assessments Tuesday–Friday.
Verify services are delivered according to the authorized plan of care.
Evaluate caregiver task completion and professionalism, client safety, satisfaction, and unmet needs.
Identify service gaps, environmental risks, and changes in client condition.
Build meaningful client relationships and provide supportive engagement.
Report in real time: Hospital admissions, Surgeries or major condition changes, Safety risks or service failures.
Identify need for additional services (Home Health, Hospice, etc.) and coordinate referrals.
Conduct initial and ongoing client assessments.
Evaluate ADLs / IADLs, Mobility and DME usage, Cognitive and communication ability, Hygiene, feeding, and toileting needs, Home safety conditions.
Support full lifecycle management of client cases, including: Assessment and staffing, Service plan development, Ongoing monitoring.
Monitor client condition changes, Caregiver performance, Service effectiveness.
Advocate for clients across community partners and healthcare providers.
Support staffing coordination and coverage management.
Assist with filling open shifts, Matching caregivers to client needs, Supporting high-risk or hard-to-staff cases.
Monitor caregiver performance in the field and provide feedback.
Participate in caregiver introductions and reassignments when necessary.
Step in to support coverage or urgent operational needs when required.
Complete Home Monitoring Form.
Update (if applicable): Medication list, Care plan (home binder, office file, Opeeka system), Skin assessment, Safety assessment.
Upload documents to client G-Drive.
Provide end of day visit log to lead (KayMarie) so tracker can be updated.
Serve as the primary field communication link between Clients, Caregivers, SCOs, and Operations team.
Ensure all needs, concerns, and changes are communicated immediately.
Collect critical client information: Mobility and equipment needs, Hygiene and bathing setup, Feeding ability, Communication level, Toileting needs.
Evaluate staffing feasibility and case viability.
Align new cases with caregiver availability and skill sets.
Attend mandatory administrative day on Monday (in-office required) for weekly planning and scheduling, client outreach and visit confirmation, documentation preparation and backlog completion.
Upload and maintain compliance documentation (Visit notes).
Answer and triage incoming calls (from your direct population).
Assist with internal coordination and communications.
Support special projects and internal initiatives.