Jr. Loan Officer

CrossCountry Mortgage, LLC • Cleveland, OH

3d

About The Position

The Jr. Loan Officer position is an entry level position to begin a career in the mortgage industry. This position provides the essential tools and foundation for career success and maintains the utmost level of customer satisfaction. The Jr. Loan Officer has the opportunity for growth into the Loan Officer Training program. The Branch Marketing Specialist is responsible for gathering customer information and identifying customer needs to facilitate the transfer of leads to Licensed Loan Officers.

Requirements

• Proficient in Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook.).
• Excellent prioritization and time management skills.
• Excellent communication, customer service and collaboration skills.

Nice To Haves

• High School diploma or equivalent, preferred.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Effectively manage high volume of incoming phone calls.

Benefits

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED