Operations Support Specialist - Onsite

Genesis10•Brooklyn, OH

5d•Onsite

About The Position

Genesis10 is seeking an Operations Support Specialist for a Major Financial Institution in Brooklyn, OH. This is a 4-month contract role focused on executing moderate operational and administrative tasks within a banking environment. The position involves administering procedures, handling documentation, and resolving issues related to credit cards, retail banking, and consumer lending, while ensuring compliance with established guidelines.

Requirements

1-3 years of experience in an operations role
High School Diploma or GED equivalent required
Works well with others in a fully developed work team environment
Open-minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Ability to work under pressure and meet deadlines
Analytical, research, and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Basic understanding of accounting principles
Basic understanding of banking policies, procedures, and government regulations
Basic understanding of loan documentation
Proven ability to handle all monetary/processing functions independently and high transaction volumes accurately
Ability to meet production goals and work with minimal supervision in decision making
Exceptional attention to detail

Nice To Haves

College degree preferred

Responsibilities

Administer moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, and/or organization of documentation
Review and ensure proper documentation or procedures are used for moderate activities
Identify and resolve moderate issues by following established guidelines, referring more complex problems to senior staff
Provide service for moderately complex billing inquiries, service requests, suggestions, and complaints from customers
Contribute to workflow or process change and redesign
Handle regular reporting and analysis requests
Recommend and implement programs to solve routine issues

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)