Operations Support Specialist I

Newrez•Coppell, TX

6d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. The Operations Support Specialist I is responsible for assisting in the coordination of all functions related to processing and decisioning of loans and projects. Works with internal partners to determine eligibility based on Company/investor guidelines. This position is considered a non-loan originator position, this means participants may not engage in activities of a loan originator, including communicating directly with borrowers about credit qualification or loan terms, including pricing concessions or other transaction-specific terms or conditions.

Requirements

High School Diploma or equivalent required.
Knowledge of mortgage loan processing, compliance.
Agent approvals and closing guidelines.
Strong interpersonal, oral, and written communication skills.
Excellent customer service orientation.
Ability to multi-task, prioritize and time manage.
Ability to work autonomously under minimal supervision.
Excellent computer and Microsoft Office skills including SharePoint.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

2-4-year college degree preferred.

Responsibilities

Proficiently performs all aspects of Conditions Support and Closing Agent Approvals.
Manages multi-state project pipeline; coordinates same with internal partners and 3rd party vendors
Review and approve all settlement and title companies including wire instructions.
Ensures settlement documentation package meets compliance guides and correct as necessary for approval
Assists in the implementation of process improvement and quality control initiatives.
Resolve errors and provide front line staff with support
Manages key loans dates, provides status and outstanding conditions to applicable partners
Communicates timeline variances and file errors to applicable management lead(s)
Updates SharePoint with Closing Agents approved.
Reviews necessary documents required of loan files, including required legal documentation and supporting conditions for required standard compliance.
Attends regular system training updates, and Caliber, line of business or loan-type specific guideline trainings
Performs Conditions Management for additions and deletions to database.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)