Sales Operations Support Specialist I

Generac Power Systems•Sussex, WI

1d•Onsite

About The Position

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?

Requirements

Associate’s Degree or equivalent.
1+ year experience in customer service, sales support, or operations role.
Proficiency with Microsoft Office Suite.
Basic understanding of order-processing environments.
Strong attention to detail and process discipline
Ability to manage multiple concurrent orders with varying complexity
Customer service orientation with strong communication skills
Basic technical aptitude and ability to interpret documentation
Ability to identify and escalate risks impacting order execution

Nice To Haves

Experience with SAP or similar ERP.
Experience supporting manufacturing, industrial, or distributor-based environments
Familiarity with technical documentation or product spec sheets.

Responsibilities

Own execution of the full order lifecycle from order receipt through fulfillment and startup, ensuring accuracy, timeliness, and adherence to internal processes and customer requirements
Perform order validation, entry, and management within ERP systems; manage changes, cancellations, and exceptions with attention to downstream operational impact.
Coordinate cross-functionally with production scheduling, logistics, supply chain, and finance to ensure seamless order progression and timely delivery.
Participate in production and scheduling discussions to proactively identify risks and resolve potential delays or constraints.
Monitor and track orders, identifying risks to lead time, configuration accuracy, or customer commitments and escalating as appropriate.
Prepare and review submittal packages, technical documentation, and supporting materials to ensure completeness and alignment with customer specifications.
Support shipment coordination and vendor order tracking to ensure material availability and delivery timelines are met.
Investigate and resolve billing discrepancies and order-related issues to maintain financial accuracy and customer satisfaction.
Serve as a primary point of contact for customer and dealer inquiries related to order status, documentation, and issue resolution.
Maintain data integrity across ERP/CRM systems to ensure accurate reporting and operational execution.
Support returns, warranty requests, and post-delivery issue resolution in alignment with company policies.
Participate in cross-functional initiatives and continuous improvement efforts to enhance order execution processes.