Operations Support Specialist I

Newrez LLC • Coppell, TX

7d

About The Position

The Operations Support Specialist I is responsible for assisting in the coordination of all functions related to processing and decisioning of loans and projects. Works with internal partners to determine eligibility based on Company/investor guidelines.

This position is considered a non-loan originator position, this means participants may not engage in activities of a loan originator, including communicating directly with borrowers about credit qualification or loan terms, including pricing concessions or other transaction-specific terms or conditions.

Requirements

• High School Diploma or equivalent required.
• Knowledge of mortgage loan processing, compliance.
• Agent approvals and closing guidelines.
• Strong interpersonal, oral, and written communication skills.
• Excellent customer service orientation.
• Ability to multi-task, prioritize and time manage.
• Ability to work autonomously under minimal supervision.
• Excellent computer and Microsoft Office skills including SharePoint.
• All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

• 2-4-year college degree preferred.

Responsibilities

• Proficiently performs all aspects of Conditions Support and Closing Agent Approvals.
• Manages multi-state project pipeline; coordinates same with internal partners and 3rd party vendors
• Review and approve all settlement and title companies including wire instructions.
• Ensures settlement documentation package meets compliance guides and correct as necessary for approval
• Assists in the implementation of process improvement and quality control initiatives.
• Resolve errors and provide front line staff with support
• Manages key loans dates, provides status and outstanding conditions to applicable partners
• Communicates timeline variances and file errors to applicable management lead(s)
• Updates SharePoint with Closing Agents approved.
• Reviews necessary documents required of loan files, including required legal documentation and supporting conditions for required standard compliance.
• Attends regular system training updates, and Caliber, line of business or loan-type specific guideline trainings
• Performs Conditions Management for additions and deletions to database.
• Performs related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED