OPERATIONS SUPPORT SPECIALIST 1

State of Florida • Tallahassee, FL

3d • $36,317 - $37,000 • Onsite

About The Position

The Licensure and Renewal section is seeking an Operations Support Specialist to join their dynamic team. The candidate selected for this position should be ready to lead by example and serve as a vital member in the Bureau of Operations, Licensure Support Services Unit. This team provides courteous, professional answers to emails and chats in accordance with Department policy and Florida Statutes and Rules for Healthcare Practitioners. They perform detailed research, review system-generated reports, and handle complex inquiries to determine eligibility for registration, certification, or licensure. This is an opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference in the division.

Requirements

• Ability to communicate effectively. Both verbally, and through written correspondence.
• Ability to understand and explain Department Policy, Florida Statutes, Rules and Regulations.
• Ability to deal courteously and effectively with healthcare professionals, stakeholders, and members of the public.
• Ability to research, handle complex inquiries and pay close attention to details.
• Ability to work both independently, and in a team setting.
• Ability to maintain a professional environment and develop effective working relationships.
• Knowledge of office procedures and practices.
• Ability to organize and multi-task.
• Working knowledge of Microsoft Suite
• Must be willing to physically come into the office to perform job duties.
• Current authorization to work in the United States without employer sponsorship.
• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

Responsibilities

• Exercises independent and professional judgment, including providing referrals as appropriate.
• Deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner.
• Accesses and responds to customer inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules.
• Maintains effective working relationships.
• Acts as a communications liaison to research and provide problem resolution for all matters of license maintenance.
• Communicates verbally and in writing via email, chats, and telephone.
• Advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system.
• Aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis.
• Performs detailed research, reviews system-generated reports and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure.
• Evaluates and advises customers of qualifications for renewal and/or licensure as well as posts licensure criteria in accordance with laws and rules.
• Coordinates correction of deficiencies found during renewal review.
• Performs comprehensive database testing to ensure renewal transactions function in accordance with laws and rules that govern specific professions.
• Reviews customer inquiries utilizing the department systems to include intranet and/or internet sites to provide responses to customer inquiries and completes accurate written email responses.
• Performs other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed