Operations Support Services Manager

Boeing•Renton, WA

1d•$190,400 - $257,600•Hybrid

About The Position

Boeing’s Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support Services Manager to support the NW Facilities Management team at any one of our Washington sites in Auburn, Everett, Renton or Seattle. The selected leader will oversee a centralized, business-focused organization that integrates fleet management, procurement and purchasing services, radio services, mail services, investment recovery and reclamation, parts management and workforce development into a cohesive operational support function. This role is responsible for driving operational excellence through the standardization and continuous improvement of processes, enhancing service responsiveness and delivering consistent, high-quality support across regional and enterprise-wide operations. The ideal candidate will collaborate cross-functionally with internal stakeholders and business partners to improve operational efficiency, optimize service delivery and ensure alignment with organizational objectives, strategic initiatives and evolving business priorities.

Requirements

Bachelors degree or equivalent experience
10+ years of experience with facility maintenance management and execution
5+ years of experience leading or managing a team in a multi-skill discipline
Experience working with multiple functional organizations from multiple sites
Strong leadership, partnering, and organizational change skills; Program and Project management best practices and operational discipline
Able to work a variable shift
Valid driver’s license

Nice To Haves

Advanced degree or certifications (Lean/Six Sigma, PMP)
Experience large-scale fleet/maintenance programs, ERP systems (SAP/Oracle) or aviation/MRO/transportation sectors

Responsibilities

Lead and integrate multi-discipline support services (fleet, procurement, mail, radio, parts, investment recovery, workforce development) into a standardized operating model with clear Service-Level Agreements (SLAs)
Implement continuous improvement (Lean/Six Sigma) to reduce cycle time, lower cost-to-serve and improve service reliability and first-time accuracy
Build performance metrics and dashboards (on-time delivery, parts fill rate, fleet availability, cost recovery, procurement cycle time, training completion) and translate data into prioritized actions
Optimize inventory/parts strategies, disposal/reclamation programs, procurement practices, and fleet lifecycle management to balance availability, cost and obsolescence risk
Oversee mail/campus distribution operations ensuring security, compliance, and efficient routing
Design workforce development programs (skill frameworks, training, apprenticeships and career paths) to sustain trade and support roles
Partner with labor/union stakeholders, HR, finance and operations to align staffing, collective bargaining considerations and budgets
Manage budgets, vendor contracts and service providers; identify automation and digital opportunities to scale services
Act as primary business partner to operations and senior leadership (embed with teams to coach, influence and ensure accountable service delivery)
Ensure compliance with regulatory and corporate requirements and maintain safety expectations across services
Establish a clear accountability model with defined roles, SLAs, routine operational reviews and leader-standard work (documented handoffs, corrective action closure)
Drive a customer-service mindset, tie individual and team goals to service metrics and continuous improvement and partner with HR for recognition/corrective processes
Promote team ownership of leading indicators (on-time service, parts availability, training completion) and transparency in performance communication