Operations Support Services Apprentice

Crum & Forster • New York, NY

4d • Hybrid

About The Position

Seneca Insurance, part of Crum & Forster, is seeking driven individuals for its Apprentice Program to advance a career in Commercial Insurance. This program offers comprehensive training in Operations Support Services functions, combining onboarding in local offices with virtual classroom and on-the-job development. Apprentices will learn to apply their knowledge to ensure superior customer service and will progressively build skills through complex case studies and exercises. The role involves close supervision within defined processes, with increasing responsibilities based on demonstrated abilities. The structured 12 to 18-month program provides technical and real-life perspectives on commercial insurance operations services. Ideal candidates are team players, strategic thinkers, creative, and confident risk-takers.

Requirements

• Complete an insurance designation from The Institutes.
• Attain the Associate in Risk Management (ARM) designation by passing the exams of following online insurance industry courses through self-study: ARM 400: Risk in an Evolving World, ARM 401: Holistically Assessing Risk, ARM 402: Successfully Treating Risk.
• Handle and process insurance transactions in Seneca’s production claims, financial and underwriting systems.
• Fully assume the responsibilities of the Operations Specialist job duties in Claims, Underwriting or Home Office Operations Support Services Units.
• Team players, strategic thinkers, creative and confident risk-takers.

Nice To Haves

• Support for obtaining/maintaining any required state licenses, as well as additional insurance designations and coursework.

Responsibilities

• Serves as an Operations Specialist by promptly and professionally addressing external and internal customer questions and concerns, which may include: Claims, Underwriting or Home Office support services; triage and route callers and electronic service requests to the appropriate department; Answers claims, underwriting or general support service request and the status and related questions.
• Partners with claims, underwriting and finance professionals in property and casualty claims / underwriting / premium receivables departments to assist with the timely resolution of support matters, which may include: Properly documenting files / service requests, including notes and diaries; Reviews and processes payment requests for proper billing and coding; Assists with claim and/or underwriting document preparation for reporting and reviews.
• Maintains accurate records and information management, such as: Prepares, generates and reviews daily/monthly/quarterly and ad hoc reports using the most effective technology; Updates data discrepancies identified in reports and systems; Uses management information data to prepare line of business or financial reports; Prepares operational reports for claim and underwriting professionals and managers; Accurately documents pending and completed work activities using appropriate systems.
• Assists with claims and underwriting financial standards, including: Performs underlying controls and effectively communicates findings; Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations; Assesses the effectiveness of financial controls; Prepares data entries in accordance with established standards. Supports statutory reporting requirements.
• Organize and work with detailed office systems.
• Review and verify data, such as age, name, address, and policy premium, and other policy specific detail.
• Other duties as assigned.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• Tuition reimbursement
• Industry-related certifications
• Professional training
• A dynamic, ambitious, fun and exciting work environment
• Matching donation program
• Volunteer opportunities
• Employee-driven corporate giving program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed