Operations Support Representative

PurolatorRichmond, BC
Onsite

About The Position

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion.

Requirements

  • Data entry skills and experience (will be tested), Excel, Word
  • Knowledge of all operational policies and procedures
  • Excellent verbal and written communications
  • Must be able to lift 70lbs
  • Must be a team-player
  • Must exhibit strong customer service skills
  • Ability to correspond to employees and customers in a professional and business-like fashion
  • Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

Nice To Haves

  • Operations Procedures
  • Document Management
  • Computer Operations Standards and Procedures

Responsibilities

  • Ensure all operational procedures and policies are followed.
  • Maintain efficient clerical operations and implementation of policies and procedures.
  • Data entry (spreadsheet, reports, payroll, etc.)
  • Communicate directly with customers via email & phone
  • Assist customs with inspection of shipments
  • Create and finalize shipment manifests pertaining to exams
  • Short travel to CBSA YVR office would be required weekly
  • Clear Y50 reject shipments with broker/customs
  • Other duties as assigned

Benefits

  • We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
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