Operations Support

Signet Jewelers • Columbus, OH

1d • Onsite

About The Position

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work! We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!

Requirements

• High school diploma or equivalent
• 1–3 months of retail, customer service, or operations support experience (or equivalent combination of education and experience)
• Strong attention to detail and ability to follow established procedures
• Ability to manage multiple tasks in a fast‑paced retail environment
• Basic proficiency with computer systems and Microsoft 365 tools
• Must be able to work Saturdays

Nice To Haves

• Experience in jewelry, luxury retail, or high‑value merchandise environments
• Familiarity with POS, inventory, order, or repair management systems

Responsibilities

• Deliver a consistent, high‑quality in‑store customer experience aligned with company service standards
• Greet and assist walk‑in customers in a professional and welcoming manner
• Answer incoming customer calls and direct inquiries appropriately
• Support customers with merchandise pickups, service questions, and general store needs
• Maintain a clean, organized, and brand‑aligned front‑of‑house environment
• Receive and document all customer jewelry requiring repair
• Verify item details, condition, warranty status, and required services
• Complete accurate and thorough repair intake forms, pictures and notes
• Communicate repair expectations, timelines, and status updates using approved systems
• Track repair progress to ensure timely completion
• Safeguard customer items through proper handling, storage, and chain‑of‑custody procedures
• Perform quality checks prior to repair release to ensure company standards are met
• Execute Buy Online Pick Up In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment processes
• Support layaway, repair, and special order execution at the store level
• Perform quality control checks on merchandise and validate order accuracy
• Receive stock and memo inventory created by Central Operations
• Ensure proper documentation, system updates, and store handling of all inventory received
• Perform physical inventory counts and support inventory audits
• Complete daily inventory tracking and reconciliation activities
• Support warranty management and documentation processes
• Maintain organized shop and inventory storage areas
• Assist with ongoing inventory maintenance and shop organization
• Remove donation merchandise from inventory in accordance with company procedures
• Complete store‑level administrative tasks required for daily operations
• Maintain accurate logs, reports, and operational documentation
• Order office supplies and branded materials as needed
• Support store‑level expense awareness and limited, approved purchasing
• Follow established SOPs, operational controls, and documentation standards
• Support store‑level brand initiatives and approved in‑store or local events as needed
• Ensure store presentation and merchandise appearance remain aligned with brand standards
• Communicate internal initiatives, goals, or updates as directed by leadership
• Adhere to all operational procedures, safety requirements, and company policies
• Identify and escalate inventory, repair, order, or process exceptions to leadership
• Provide flexible operational coverage across customer service, store operations, and administrative needs
• Partner with Central Operations to ensure alignment between store execution and centralized processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED