Operations Support Representative Job ID 2026-1478

Internet Brands • Austin, TX

5d • Onsite

About The Position

Ngage Live Chat, an affiliate of Internet Brands, helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients. We are seeking an Operations Support Representative to join our team! Your responsibilities involve the overall support and management of client relationships. You will assist in onboarding new clients, both collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service. You will also work directly with the client to both preemptively and reactively address their needs. You will have the opportunity to be directly responsible for client outreach and will be expected to both be comfortable and professional while speaking on the phone and writing emails.

Requirements

• Basic proficiency with common office software (email, spreadsheets, documents).
• Beginner-level knowledge of HTML/CSS/Javascript preferred (formal training not required).
• 1 - 2 years prior experience in a sales or customer support environment.

Responsibilities

• Overall support and management of client relationships.
• Assist in onboarding new clients, collecting relevant information and executing tasks to build their accounts and set up their chat service.
• Work directly with the client to preemptively and reactively address their needs.
• Client outreach, including phone calls and emails.

Benefits

• Hands-on, continuous training.
• PTO + 9 paid holidays
• Competitive benefits: medical, vision, dental, and life.
• 401(k) Match
• Fun, flexible working environment - on-premise gym and yoga studio!
• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO).
• Paid holidays.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance.
• Discounted legal and financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed