Case Manager Job ID 2026-1647

Internet Brands • Minneapolis, MN

18h • Hybrid

About The Position

Premier Disability Services, a division of Internet Brands, is seeking qualified Call Center Representatives to join their high-volume call center team. This is an entry-level role that offers opportunities for learning, advancement, and making a positive impact on people's lives by assisting them in obtaining Social Security Disability benefits. The company assists thousands of Americans each month with their disability claims.

Requirements

• Two (2) years high-volume call center experience.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
• Must have sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.

Nice To Haves

• Two (2) years Customer Service/Sales experience preferred.

Responsibilities

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigate multiple computer windows to access several systems in a proficient manner.
• Handling all callers with efficiency, courtesy and respect.
• Meet daily metric goals and monthly audits.

Benefits

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!
• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO).
• Paid holidays.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance.
• Discounted legal and financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed