Operations Support & Reporting Assistant

Newrez LLC • Fort Washington, PA

3d • Onsite

About The Position

The Operations Support & Reporting Assistant will play a key role in supporting the Associate Director of Operations by tracking daily workflows, flagging operational red flags, and assisting in the development of internal reports that help guide decision-making across teams. At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Requirements

• High School Diploma or equivalent required.
• Working knowledge of MySQL and/or Python for data manipulation and reporting required.
• Strong proficiency in Microsoft Excel, including formulas and VBA.
• Willingness to learn industry tools such as Aspen Grove.
• Strong problem-solving and organizational skills.
• Willingness to learn industry-specific tools and business processes.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• Interest in business operations, data analysis, and continuous improvement.
• Strong critical thinking and problem-solving skills, with the ability to analyze information, identify issues, and develop effective solutions independently.
• Regular and punctual attendance adhering to schedule established by leadership.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Monitor operational workflow summaries to identify issues or trends that require follow-up.
• Support leadership in day-to-day project tracking, flagging delays or bottlenecks.
• Assist with light administrative tasks including data entry, task tracking, and report formatting.
• Build and maintain internal reports and dashboards using SQL, Python, Excel, and VBA.
• Work closely with operational teams to understand reporting needs and translate them into usable tools.
• Participate in the continuous improvement of workflows by providing feedback and reporting insights.
• Learn and use company-specific software platforms (including Aspen Grove).
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED