Operations Support & Reporting Assistant

Newrez•Fort Washington, PA

1d•Onsite

About The Position

The Operations Support & Reporting Assistant will play a key role in supporting the Associate Director of Operations by tracking daily workflows, flagging operational red flags, and assisting in the development of internal reports that help guide decision-making across teams. This role involves monitoring operational workflow summaries to identify issues or trends, supporting leadership in day-to-day project tracking, and assisting with light administrative tasks. Additionally, the position will build and maintain internal reports and dashboards using SQL, Python, Excel, and VBA, and work closely with operational teams to understand reporting needs. The role also includes participating in the continuous improvement of workflows and learning company-specific software platforms.

Requirements

High School Diploma or equivalent required.
Working knowledge of MySQL and/or Python for manipulation and reporting required.
Strong proficiency in Microsoft Excel, including formulas and VBA.
Willingness to learn industry tools such as Aspen Grove.
Strong problem-solving and organizational skills.
Willingness to learn industry-specific tools and business processes.
Excellent communication skills and the ability to work collaboratively with cross-functional teams.
Interest in business operations, data analysis, and continuous improvement.
Strong critical thinking and problem-solving skills, with the ability to analyze information, identify issues, and develop effective solutions independently.
Regular and punctual attendance adhering to schedule established by leadership.
Must have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Monitor operational workflow summaries to identify issues or trends that require follow-up.
Support leadership in day-to-day project tracking, flagging delays or bottlenecks.
Assist with light administrative tasks including data entry, task tracking, and report formatting.
Build and maintain internal reports and dashboards using SQL, Python, Excel, and VBA.
Work closely with operational teams to understand reporting needs and translate them into usable tools.
Participate in the continuous improvement of workflows by providing feedback and reporting insights.
Learn and use company-specific software platforms (including Aspen Grove).
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.