Operations Support Rep

Ameren • Collinsville, IL

6d • Onsite

About The Position

Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities. The Operations Support Representative is primarily responsible for providing general clerical and administrative support. Key responsibilities include: Enter payroll and time data in Time Reporting Information System (TRIS) for Operating Center personnel. Update ACO/ARCOS database, daily sheets, and maintain necessary reports with current information. Responsible for updating daily orders in Customer Service System (CSS), OAS, and Maximosystems, including rate changes, installs/removes, lighting orders, disconnects for non-pay and damage claim billing. Review, investigate and complete CSS Work Flow Manager (WFM) on-line reports. Contact with customers concerning updates and changes with schedules and orders. Accurately maintain files and records. Provide clerical support, including handling of the mail, office supplies, general letter and spreadsheets. Assist other Operating Centers during vacations, illnesses as needed.

Requirements

• High School Diploma or equivalent required.
• One or more years of relevant clerical/administrative experience required.
• Working knowledge of MS Word and Excel required.
• Must have good communication and human relations skills and the ability to handle multiple tasks.
• Clerical aptitude testing and data entry testing required for position.

Nice To Haves

• Working knowledge of specific Ameren systems (CSS, OAS, etc.) preferred.

Responsibilities

• Enter payroll and time data in Time Reporting Information System (TRIS) for Operating Center personnel.
• Update ACO/ARCOS database, daily sheets, and maintain necessary reports with current information.
• Update daily orders in Customer Service System (CSS), OAS, and Maximosystems, including rate changes, installs/removes, lighting orders, disconnects for non-pay and damage claim billing.
• Review, investigate and complete CSS Work Flow Manager (WFM) on-line reports.
• Contact with customers concerning updates and changes with schedules and orders.
• Accurately maintain files and records.
• Provide clerical support, including handling of the mail, office supplies, general letter and spreadsheets.
• Assist other Operating Centers during vacations, illnesses as needed.

Benefits

• Annual incentive payments based on company performance
• Benefits and Perks Page for more information on benefits provided to regular full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED