Tech Support Rep

Orange County Public Schools•Orlando, FL

1d•Onsite

About The Position

Under general direction, the purpose of the position is to perform district or school-based duties providing technical assistance with the installation and maintenance of hardware, software, network communication and workstations. Employees in this classification function at an operational capacity and perform a variety of duties including troubleshooting, technical support, training functions, server and database maintenance as well as web page maintenance and design. This position also serves as a technical resource for department site-based staff and personnel. Performs related work as directed.

Requirements

Bachelor’s degree in information technology, computer science, or closely related field; supplemented by a minimum of one (1) year of related experience that includes mainframe, network, computers, servers, or web page maintenance and design
OR two (2) years of related college courses or equivalent vocational/technical education/certification along with two (2) years of technology experience which provides the required knowledge, skills and abilities to perform the essential job functions.

Responsibilities

Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
Troubleshoots and maintains district-approved site-based networks, workstations, peripherals/hardware and databases.
Diagnoses, tracks, and solves hardware and software problems; escalates irresolvable issues to the appropriate department for resolution.
Provides technical support for computer hardware and software applications to school or department personnel.
Supports the configuration of software as well as assisting users with the use of district-approved software, including but not limited to, e-mail, internet and office productivity software.
Assists users with various district-approved software programs.
Uses district-approved workstations/server to retrieve, review, or modify data; and deployment software.
Implements the installation, relocation and/or modifications of district-approved workstations, monitors and peripherals; relocates existing equipment for the school or department.
Handles district-approved software installation, maintenance as well as modifications according to ICTS/site management directions.
Tracks software licensing and the use of software on site in accordance with district policy.
Keeps an inventory (inventories) and maintains a database of technical equipment.
Recommends selection for new workstations, software, and other technical equipment.
Assists in preparing and planning a school-based technology plan and a Standard Operating Procedure.
Oversees and maintains the school site.
Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS.
With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
Responsible for timely and accurate information they maintain as part of their job responsibilities.