Customer Service / Tech Support Rep – Tech Products (Remote)

CNX•Moose Jaw, ON

10d•Remote

About The Position

The Customer Service / Tech Support Rep – Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a remote Customer Service / Tech Support Rep – Tech Products, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are looking for talented game-changers to join our purpose, as passionate about providing outstanding customer service experiences as we are.

Requirements

1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance.
A desktop or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Must reside in the Canada and have a valid Canadian address for residence
Only qualified applicants who are legally authorized to work in Canada will be considered.
Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

Nice To Haves

Familiarity with iOS and/or MacOS, or comparable technology is preferred

Responsibilities

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
registered retirement savings plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more